Support » Fixing WordPress » installation d’extention

  • Resolved henridahmani



    I do not know if I’m in the right column sorry, but it’s not easy!
    So I do not know why, but I no longer have access to the automatic installation of plugin I know it and possible to install them by FTP, but I’m afraid to make a mistake so I would like to recover function

    I do not know if to link them, but due to a problem of variation, I made contact with the support I woocomerce them, and create an identifier, so that he looks at the problem, but in the end he just asked me to test by disabling the plugin and change the theme, but I did not find the problem and, I just realized that I no longer have access to the installation of plugin or I need to pass by the FTP so I do not know if this and due to their intervention or something else

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • @henridahmani,
    is there more you can’t do? Like create and delete pages/posts, create/edit users? Are you still an Administrator at your site?
    when you say you can’t install plugins, is the whole plugins page missing? or the “install” buttons?

    Standard procedure to troubleshoot is to switch your theme to a default (twenty…) unedited theme, and deacticate all your plugins.

    If there is no problem it’s a theme or plugin problem.
    Then reactivate your theme. If all is still OK reactivate one plugin at a time until the problem shows up again. Then you will know which plugin causes the problem.

    • This reply was modified 2 years, 10 months ago by alichani.

    yes everything works it’s just the button that disappeared

    I specify them in another post I have a bug in the variations

    J’espère que j’aurai plus de chance cette foi et que quelqu’un répondra donc voilà mon problème, je me suis aperçu depuis un bon moment que dans l’onglet extension le bouton ajouté ou mise à jour avais disparu du coup pour installer un plugin je le fais par FTP par contre je voudrais faire la mise à jour wordpress et je ne sais pas ou installer le fichier ou l’archive et ci quelqu’un pouvez me venir en aide pour récupérer la fonction ça serai formidable

    I hope that I will have more luck this faith and that someone will answer so here is my problem, I realized for a long time that in the extension tab the button added or updated had disappeared from the blow to install a plugin I do it by FTP on the other hand I would like to update the wordpress and I do not know where to install the file or the archive and here someone can help me to recover the function it will be great
    thank you

    je n’ai toujours pas de réponse à mon problème pour répondre au seul commentaire reçus, je suis toujours administrateur de mon site, je peux créer des pages ou les effacés pour les plugins je les installe par le FTP, puisque je n’ai plus le bouton
    Par contre plus grave, je ne peux pas faire la mise à jour WordPress 4.9.1 vers 4.9.2. Je n’ai plus le bouton mise à jour un message m’informe d’une mise à jour, mais je n’ai pas de lien pour l’installer
    Et par le FTP, je ne sais pas ou téléchargé l’archive, par contre je voudrais ci possible pouvoir l’installer en automatique si quelqu’un pouvait m’aider
    merci d’avance

    • This reply was modified 2 years, 9 months ago by henridahmani.
Viewing 6 replies - 1 through 6 (of 6 total)
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