Title: Installation db problem.
Last modified: August 19, 2016

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# Installation db problem.

 *  [myportrichmond](https://wordpress.org/support/users/myportrichmond/)
 * (@myportrichmond)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/)
 * I’m trying to install on Web.com. I’ve downloaded, extracted and uploaded the
   WP files. From the Web.com CP, I’ve created a database and a user/pw. I saved
   the information and changed the wp_config file to reflect the db, un and pw names
   and uploaded it to replace the wp_config_sample file. I get an error message 
   when I try to run the install.php script. I called Web.com. They said they don’t
   support WP, but added that they host many WP blogs. Support said I need to go
   into the phpadmin and create tables and fields for the database I created in 
   mysql. I don’t see anything like that on the WP support site or even the youtube
   videos on installation. I’d really appreciate any help with this.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [wordprest](https://wordpress.org/support/users/wordprest/)
 * (@wordprest)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/#post-1291329)
 * what’s your error message?
 *  Thread Starter [myportrichmond](https://wordpress.org/support/users/myportrichmond/)
 * (@myportrichmond)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/#post-1291336)
 * I am now being asked for a un/pw to access my site. I tried the un/pw for the
   database I created for the blog, but that combination is not being accepted. 
   When I cancel the authorization request, I get a 401 Invalid credentials message.
   This morning when I spoke with Web.com tech support, the tech told me that I 
   need to create the database for wp from phpadmin. Here’s what they sent to me:
 * Here are the steps on how you can access phpAdmin to the supportsite: 1. Login
   to support.web.com. 2. Click on Manage MySQL. 3. Under the database tab choose
   phpAdmin. 4. You can create a database for your wordpress.
 * When I do this, it asks me for table names and how many fields for the db. I 
   thought the wp script set that up and I don’t see anything in the installation
   instructions for this. I’m at my wits end with this. Thanks for responding.
 *  [wordprest](https://wordpress.org/support/users/wordprest/)
 * (@wordprest)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/#post-1291341)
 * wp creates from its own the needed tables.
    1- create your new db 2-install wp
   by following 5 minutes installation steps. 3- be sure to enter correct parameters
   in wp-config file (rename it).
 *  Thread Starter [myportrichmond](https://wordpress.org/support/users/myportrichmond/)
 * (@myportrichmond)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/#post-1291366)
 * Ok, I’ve done everything exactly as the installation instructions indicate. Still
   get a Internal Server error message. I set up my databases, user and pw, and 
   changed the wp_config file. I uploaded everything, still get the error message.
   I’m wondering if it’s a problem with the host, web.com? I’ve checked, double 
   checked and re-checked every letter and space. I even took the old files off 
   the server, downloaded a fresh copy of WP and uploaded fresh. Could it be the
   host?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Installation db problem.’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 4 replies
 * 2 participants
 * Last reply from: [myportrichmond](https://wordpress.org/support/users/myportrichmond/)
 * Last activity: [16 years, 4 months ago](https://wordpress.org/support/topic/installation-db-problem/#post-1291366)
 * Status: not resolved

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