Title: Installation breaks site
Last modified: May 27, 2022

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# Installation breaks site

 *  Resolved [petergus](https://wordpress.org/support/users/petergus/)
 * (@petergus)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/installation-breaks-site/)
 * I installed from the in-dashbaord installer, and the next page was a white screen
   error. Website not accessable. I had to remove the plugin with ftp. Also tested
   on a second installation of wordpress 6, same error. Disappoint-since I cannot
   now use the pro version which I paid for.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Prosenjit Barman](https://wordpress.org/support/users/prosenjitbarman/)
 * (@prosenjitbarman)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/installation-breaks-site/#post-15684514)
 * Hello [@petergus](https://wordpress.org/support/users/petergus/) ,
    Thanks for
   reaching out to us.
 * I have tested the ShopEngine plugin by installing it on Fresh WordPress 6.0 environment
   but couldn’t be able to trace any issues there. The plugin got installed and 
   activated properly without any Error. I am using the Hello Elementor as a Theme
   and the activated plugins are WooCommerce and Elementor.
 * Since everything is working properly in my development environment, maybe there
   is something on your end that is preventing the ShopEngine to work properly. 
   Can you please share the **steps to reproduce** the issue along with your System
   Information(**Elementor > System Info**)? If you don’t want to disclose any sensitive
   information(Email or Site Address) from the System Info, then Please remove those
   before sharing that here.
 * I will check everything properly and get back to you with an update as soon as
   possible.
 * Looking forward to your response.
 * Best Regards,
    Prosenjit
 *  Thread Starter [petergus](https://wordpress.org/support/users/petergus/)
 * (@petergus)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/installation-breaks-site/#post-15692066)
 * seems to indeed be a conflict with the CERATO theme, any advice to debug why?
 *  [benjirahmed](https://wordpress.org/support/users/benjirahmed/)
 * (@benjirahmed)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/installation-breaks-site/#post-15695389)
 * Hello There,
 * If the issue is only happening with the theme you’re using then we can’t help
   you regarding this matter as we don’t have control over there code. You can try
   any default theme or Hello Elementor theme or Astra theme. If you face the same
   issue with those theme please let us know. We will be glad to help you.
    ​ Regards,
   Benjir

Viewing 3 replies - 1 through 3 (of 3 total)

 The topic ‘Installation breaks site’ is closed to new replies.

 * ![](https://ps.w.org/shopengine/assets/icon-256x256.gif?rev=2505061)
 * [ShopEngine Elementor WooCommerce Builder Addon – All in One WooCommerce Solution with eCommerce Templates & Woo Widgets](https://wordpress.org/plugins/shopengine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shopengine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shopengine/)
 * [Active Topics](https://wordpress.org/support/plugin/shopengine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shopengine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shopengine/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [benjirahmed](https://wordpress.org/support/users/benjirahmed/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/installation-breaks-site/#post-15695389)
 * Status: resolved