Title: Installation
Last modified: May 20, 2020

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# Installation

 *  [checmark](https://wordpress.org/support/users/checmark/)
 * (@checmark)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/installation-248/)
 * What a nightmare! I bought the Pro version and tried to install it. Failed. For
   some unknown reason I got two files, one I watched the installation video but
   I have no *.zip file after extracting the codecanyon file. For some unknown reason
   I got two files. Extracting either one of them showed no *zip file to install.
   
   codecanyon-RZcbuVkd-master-slider-jquery-touch-swipe-slider the other is – codecanyon-
   USIq19xb-master-slider-jquery-touch-swipe-slider
 * After failed installs of other sliders and a mess with Slider Revolution which
   I paid for but got zero support, I am most anxious to use this plugin.
 * I also reported a failed link on a codecanyon page to buy the plugin after adding
   additional support. I finally managed to buy it on Envato but was not given the
   option for additional support.
 * Appreciate your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-248%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [checmark](https://wordpress.org/support/users/checmark/)
 * (@checmark)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/installation-248/#post-12889304)
 * Is anyone responding? I bought the plugin but can’t use it.
 *  Thread Starter [checmark](https://wordpress.org/support/users/checmark/)
 * (@checmark)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/installation-248/#post-12889488)
 * Never had this much trouble with any plugin! Gave up waiting for answers on the
   Pro version I bought and thought I would learn with the free version. Downloaded
   and installed. Tried to create a slider following a video showing how but there
   are no controls to add any layers. Totally useless!
 *  Thread Starter [checmark](https://wordpress.org/support/users/checmark/)
 * (@checmark)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/installation-248/#post-12893417)
 * Just keeps getting better –
 * In this case, WordPress caught an error with one of your plugins, Master Slider.
 * First, visit your website ([https://www.quintewebsitedesign.ca/](https://www.quintewebsitedesign.ca/))
   and check for any visible issues. Next, visit the page where the error was caught(
   [https://www.quintewebsitedesign.ca/wp-admin/admin-ajax.php](https://www.quintewebsitedesign.ca/wp-admin/admin-ajax.php))
   and check for any visible issues.
 *  Thread Starter [checmark](https://wordpress.org/support/users/checmark/)
 * (@checmark)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/installation-248/#post-12914865)
 * Well, no one is answering me so what is the process to get a refund?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Installation’ is closed to new replies.

 * ![](https://ps.w.org/master-slider/assets/icon-256x256.png?rev=1638064)
 * [Master Slider - Responsive Touch Slider](https://wordpress.org/plugins/master-slider/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/master-slider/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/master-slider/)
 * [Active Topics](https://wordpress.org/support/plugin/master-slider/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/master-slider/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/master-slider/reviews/)

## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 4 replies
 * 1 participant
 * Last reply from: [checmark](https://wordpress.org/support/users/checmark/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/installation-248/#post-12914865)
 * Status: not resolved