Title: Install problems. Last modified: August 18, 2016 --- # Install problems. * [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/) * I’m new to this. After I followed the first couple of steps, I’m stuck at this: * [http://www.flipstah.com/wp/wp-admin/install.php](http://www.flipstah.com/wp/wp-admin/install.php) * What do I do now???? * HEEEEEEEEEEEEEEELLLPPPP!!!!! Viewing 15 replies - 1 through 15 (of 52 total) 1 [2](https://wordpress.org/support/topic/install-problems-2/page/2/?output_format=md) [3](https://wordpress.org/support/topic/install-problems-2/page/3/?output_format=md) [4](https://wordpress.org/support/topic/install-problems-2/page/4/?output_format=md) [→](https://wordpress.org/support/topic/install-problems-2/page/2/?output_format=md) * [Mark (podz)](https://wordpress.org/support/users/podz/) * (@podz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223308) * 1. Who is your web host ? 2. How _exactly_ did you get the files onto your website? 3. Copy this into Notepad * `` * Save it as “info.php” Upload it to your website Come back and tell us the address if the file. * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223310) * web host is fortunecity.com, i think. i uploaded the php.info to the /wp directory [http://www.flipstah.com/wp/info.php](http://www.flipstah.com/wp/info.php) * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223312) * i uploaded the files using ftp does it matter if i’m using mac or windows? i’m using mac * [Les Bessant](https://wordpress.org/support/users/lesbessant/) * (@lesbessant) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223313) * You need to save the file in a text editor, *not* a word processor. What you have up there in the info.php file is RTF rather than plain text, which the server doesn’t know what to do with. * I don’t use Macs, so I suggest a quick search for Mac text editors will find you something suitable. * And no, it doesn’t matter if you use a Mac – lots of people here do! * [Mark (podz)](https://wordpress.org/support/users/podz/) * (@podz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223314) * I’m told macs are cool 😉 * That file shows me this: `{rtf1macansicpg10000cocoartf102 {fonttblf0fswissfcharset77 Helvetica;} {colortbl;red255green255blue255;} margl1440margr1440vieww9000viewh9000viewkind0 pardtx560tx1120tx1680tx2240tx2800tx3360tx3920tx4480tx5040tx5600tx6160tx6720qlqnatural f0fs24 cf0 }` * Odd. Did you use anything apart from a plain old-fashined text editor to write that line of php ? If you used anything made by macromedia OR adobe, please do another file but use something like textwrangler. * ftp ? Transmit ? Which client ? * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223315) * Okay. I made another info.php file using Notepad this time on my laptop (Windows). I used Cyberduck FTP (for Mac) to upload the files. * [curly](https://wordpress.org/support/users/curly/) * (@curly) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223316) * I think I had this too once… And indeed it looks like the editor you used jinxed the php to a rtf… You can use for instance [TacoHTML](http://tacosw.com/htmledit/) on your Mac to correctly change the wp-config file. * [Mark (podz)](https://wordpress.org/support/users/podz/) * (@podz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223319) * SORRY!!! * `` * It’s a ; not a : * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223320) * Thanks. I uploaded the newly edited wp-config.php I do not know what to put on the WPLANG… just put ‘en’ is that okay? what’s de.mo? * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223321) * I edited the info.php file too. 🙂 Hmmm… are we there yet? 😀 Thanks * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223324) * hello? Anybody there? i’m on AOL Instant messenger FRSPRT72 help please. * [Mark (podz)](https://wordpress.org/support/users/podz/) * (@podz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223327) * It doesn’t look like your host has php on the servers – the phpinfo should produce screenloads of information. Email your host and ask if they meet the requirements: [http://wordpress.org/about/requirements/](http://wordpress.org/about/requirements/) * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223331) * I think they do. They have a resident blogging software that comes with the service. If you can, please check out * [http://www.flipstah.com/blog](http://www.flipstah.com/blog) * I checked the file directory and they have php extensions in there. * [Mark (podz)](https://wordpress.org/support/users/podz/) * (@podz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223332) * That looks strange. Email them with the details on the page above. * Thread Starter [donjz](https://wordpress.org/support/users/donjz/) * (@donjz) * [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/#post-223333) * I did. Hmmm Maybe I should call them now too… ok hang on Viewing 15 replies - 1 through 15 (of 52 total) 1 [2](https://wordpress.org/support/topic/install-problems-2/page/2/?output_format=md) [3](https://wordpress.org/support/topic/install-problems-2/page/3/?output_format=md) [4](https://wordpress.org/support/topic/install-problems-2/page/4/?output_format=md) [→](https://wordpress.org/support/topic/install-problems-2/page/2/?output_format=md) The topic ‘Install problems.’ is closed to new replies. ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 52 replies * 4 participants * Last reply from: [curly](https://wordpress.org/support/users/curly/) * Last activity: [20 years, 11 months ago](https://wordpress.org/support/topic/install-problems-2/page/4/#post-223422) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics