Title: install.php occured after adding a database user
Last modified: January 9, 2017

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# install.php occured after adding a database user

 *  [johnskennedy](https://wordpress.org/support/users/johnskennedy/)
 * (@johnskennedy)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/install-php-occured-after-adding-a-database-user/)
 * Good day all,
 * After not working on my site for a while I logged on and did some cosmetic work
   through the dashboard. The next morning I was greeted by an error establishing
   a connection to the database which showed up on all three of my devices.
 * Following the advice of a support article from my hosting company i attempted
   to resolve the problem by creating a new database user and editing the wp-config.
   php to accept the new user. When I logged on the site again both through the 
   main site and the wp-admin I was directed to _mysite_/install.php. This happens
   every time i log on and from any device.
 * I have spoken to my hosting companies customer service multiple times and tried
   looking for a solution to the problem and so far have found none. All the site’s
   files are still there and I can’t seem to find anything wrong. Before this incident
   I had made no backup of the site, and as my faith in my host’s automated backup
   begins to waver I find myself increasingly concerned that I might loose all my
   hard work.
 * Does anyone know of a solution, potential problem I have overlooked or at the
   very least a way to ensure my site will not be lost?
 * Thank you.

Viewing 1 replies (of 1 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 3 months ago](https://wordpress.org/support/topic/install-php-occured-after-adding-a-database-user/#post-8635990)
 * You get this when (1) WP can access the database but (2) finds no tables. Did
   you change the table prefix in wp-config.php when you edited the user/password
   there?
 * Did you change the name of the database?
 * Basically, your host gave you bad advice, but we should be able to recover from
   it.

Viewing 1 replies (of 1 total)

The topic ‘install.php occured after adding a database user’ is closed to new replies.

## Tags

 * [install.php](https://wordpress.org/support/topic-tag/install-php/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/install-php-occured-after-adding-a-database-user/#post-8635990)
 * Status: not resolved

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