Title: Install Issue
Last modified: April 2, 2019

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# Install Issue

 *  Resolved [fitteddoors](https://wordpress.org/support/users/fitteddoors/)
 * (@fitteddoors)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/install-issue-6/)
 * Installing Plugin from uploaded file: gridkit-premium.zip
    Unpacking the package…
   Installing the plugin… Plugin installed successfully. Activate Plugin Return 
   to Plugin Installer
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * Notice: unserialize(): Error at offset 0 of 479 bytes in /home1/fitteddo/public_html/
   wp-content/plugins/cherry-plugin/admin/plugin-updater.php on line 82
 * When I put the following Short code (for the Product Catalogue) on a page [gkit
   id=4] I get the following error on the page
    Can you help Ooooops!!! Short-code
   related portfolio wasn’t found in your database!
 * When I loaded the GridKit plugin non-payment I had no issues
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [PORTFOLIO GALLERY TEAM](https://wordpress.org/support/users/wpsofts/)
 * (@wpsofts)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/install-issue-6/#post-11384867)
 * Dear [@fitteddoors](https://wordpress.org/support/users/fitteddoors/),
 * As you can see the errors are in `cherry-plugin`-s files. Maybe you need to deactivate
   it and then activate the GridKit plugin?
    The “Ooooops!!! Short-code related 
   portfolio wasn’t found in your database!” error appears when you include a shortcode
   of a grid which doesn’t exist. Are you sure you have a grid with id=4 saved on
   your dashboard?
 * P.S. Please contact us [here](https://wpsofts.com/contact-form/) regarding this
   matter.
 *  Thread Starter [fitteddoors](https://wordpress.org/support/users/fitteddoors/)
 * (@fitteddoors)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/install-issue-6/#post-11388238)
 * I tested the free version with no issues. Grid 4 does exist. Please may i have
   a refund, thanks
 *  Plugin Author [PORTFOLIO GALLERY TEAM](https://wordpress.org/support/users/wpsofts/)
 * (@wpsofts)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/install-issue-6/#post-11398673)
 * Dear [@fitteddoors](https://wordpress.org/support/users/fitteddoors/),
 * Could you please contact us [here](https://wpsofts.com/contact-form) regarding
   this matter?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Install Issue’ is closed to new replies.

 * ![](https://ps.w.org/portfolio-wp/assets/icon-256x256.png?rev=2593673)
 * [Portfolio, Gallery, Product Catalog - Grid KIT Portfolio](https://wordpress.org/plugins/portfolio-wp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/portfolio-wp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/portfolio-wp/)
 * [Active Topics](https://wordpress.org/support/plugin/portfolio-wp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/portfolio-wp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/portfolio-wp/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [PORTFOLIO GALLERY TEAM](https://wordpress.org/support/users/wpsofts/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/install-issue-6/#post-11398673)
 * Status: resolved