Title: Install Failure Last modified: August 31, 2016 --- # Install Failure * Resolved [wreston](https://wordpress.org/support/users/wreston/) * (@wreston) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/) * I’m attempting to replace a 1000+ entry DSM Guestbook with the Gwolle Guestbook. Install fails… When I attempt to create a new entry I get the following message“ Sorry, something went wrong with saving your entry. Please contact a site admin.” * Used PHPMyadmin to check the WP database and found that no Gwolle Guestbook tables have been created. * Disabled all other plugins and tested again. Problem is unchanged. Still unable to create an entry (or import the DMS entries). No Gwolle tables have been created in the database. * Any suggestions about how to resolve? Danke Schoen! * [https://wordpress.org/plugins/gwolle-gb/](https://wordpress.org/plugins/gwolle-gb/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/) * (@mpol) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293583) * Hmm, not sure why this happens. Some other people reported it too. * What you can do to fix your immediate problem, is look at admin/upgrade.php, and use the SQL code from the install function, and run it inside PHPmyadmin. So you could add the tables manually. * Afterwards everything should work. It might be that you need to manually add an option for gwolle_gb_version as well, not sure about that. * If you managed that, could you paste here what you see on Guestbook > Settings > Debug ? If there is a pattern in the environment, when this happens, I could maybe replicate it. * Thread Starter [wreston](https://wordpress.org/support/users/wreston/) * (@wreston) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293601) * Thanks for your response. Unfortunately, I don’t know how to use the upgrade. php SQL code to manually create the tables using PHPMyAdmin. However, given my limited ability, I was able to export the Gwolle tables (2) from a different website’s database and then import them into the desired website’s database. After creating the tables in this manner, I deleted the undesired entries (from the other website) and I was able to import 1000+ entries from DSM Guestbook. All appears to be working OK now. Unfortunately, I am unable to provide any helpful information to troubleshoot why the tables were not created when the plugin was installed. * Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/) * (@mpol) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293605) * Good to hear you managed it :). * If you could paste the content of the admin page here. You can find it on wp- admin > Guestbook > Settings, Debug-tab. You might want to redact email or IP addresses. * Thread Starter [wreston](https://wordpress.org/support/users/wreston/) * (@wreston) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293609) * Per your request, here’s a copy of the Debug tab. It doesn’t appear to contain any data (e.g., email / IP) that requires redact. ———————————– Settings FormReadingAdminAnti- spamE-mailDebugUninstall Please provide this information when posting a support message on the support forum. Standard test: 👍 Succeeded. Emoji test: 👍 Succeeded. Test This test will attempt to save two test entries, one with standard text and one with Emoji. Run test WordPress version: 4.5 (db: 36686) WordPress theme: My Life Active plugins: Array ( [1] => akismet/akismet.php [2] => all-in-one- seo-pack/all_in_one_seo_pack.php [3] => audio-player/audio-player.php [4] => better-delete-revision/better-delete-revision.php [5] => complete-post-list-by- alphabetically-ordered-categories/jw-catpostlist.php [6] => contact-form-7-to- database-extension/contact-form-7-db.php [7] => contact-form-7/wp-contact-form- 7.php [8] => countdown-timer/fergcorp_countdownTimer.php [9] => dmsguestbook/ admin.php [10] => dmsguestbook/widget.php [11] => google-document-embedder/gviewer. php [12] => google-sitemap-generator/sitemap.php [13] => gwolle-gb/gwolle-gb. php [14] => jetpack/jetpack.php [15] => jquery-collapse-o-matic/collapse-o-matic. php [16] => lightbox-plus/lightboxplus.php [17] => link-manager/link-manager. php [18] => next-page/next-page.php [19] => nextcellent-gallery-nextgen-legacy/ nggallery.php [20] => nextgen-nivoslider/ngg-nivoslider.php [21] => pushover- notifications/pushover-notifications.php [22] => quick-pagepost-redirect-plugin/ page_post_redirect_plugin.php [23] => really-simple-captcha/really-simple-captcha. php [24] => relevanssi/relevanssi.php [25] => shantz-wordpress-qotd/shantz-wp- qotd.php [26] => stop-spam-comments/stop-spam.php [27] => subpage-view/subpage- view.php [28] => super-rss-reader/super-rss-reader.php [29] => tinymce-advanced/ tinymce-advanced.php [30] => updraftplus/updraftplus.php [31] => wordfence/wordfence. php [32] => wp-forecast/wp-forecast.php [33] => wysija-newsletters/index.php ) PHP Version: 5.4.43 MySQL Version: 5.5.42-37.1-log MySQL Charset: utf8mb4 MySQL/ MySQLi: mysql MySQL variables: Array ( [character_set_client] => utf8mb4 [character_set_connection] => utf8mb4 [character_set_database] => latin1 [character_set_filesystem] => binary[ character_set_results] => utf8mb4 [character_set_server] => latin1 [character_set_system] => utf8 [character_sets_dir] => /usr/share/percona-server/charsets/ ) ———————————- * Thanks! * Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/) * (@mpol) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293668) * Thanks, I will try to replicate this, and see if I can reproduce it. * One thing that looks odd to me is that you use WP 4.5, MySQL 5.5, PHP 5.4, but it is still using the mysql PHP extension, not mysqli. Maybe the server has it not installed, that could be. Anyway, wpdb should abstract that away anyway. * Thread Starter [wreston](https://wordpress.org/support/users/wreston/) * (@wreston) * [10 years, 3 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293673) * I’m sorry I can’t be more helpful. I do not know anything about PHP or MySQL. These are administered by my hosting service (Bluehost.com). * Since creating the Gwolle tables by importing them from a different WordPress installation, everything is working correctly. Many thanks for your help! [http://www.tacmissileers.org/guestbook/](http://www.tacmissileers.org/guestbook/) * Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/) * (@mpol) * [10 years, 2 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293696) * Just coming back to this… Can you take a look at your admin panels for hosting, if your MySQL user has all the permissions? * I just came accross this: [https://wordpress.org/support/topic/watermarking-not-working-failing-silently?replies=7](https://wordpress.org/support/topic/watermarking-not-working-failing-silently?replies=7) * Quote: I would suggest starting with your web host to insure your WordPress database user (not your admin user etc.) has *ALL* privileges … generally this sort of message points to some privileges not being available. * And maybe your hosting provider can shed some light on it? * Thread Starter [wreston](https://wordpress.org/support/users/wreston/) * (@wreston) * [10 years, 2 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293702) * All database privileges appear to be set correctly… * When first trying to install Gwolle Guestbook, I had tried deactivating all the other plugins. That didn’t help. Install / activation never created the 2 Gwolle tables. * The problem also doesn’t seem to be WP theme related. I was able to install / activate Gwolle GB on a different WP installation (www.ehs1962.org) that uses the same WP theme (Tempera) without any problems. * To get Gwolle GB installed OK on [http://www.TacMissileers.org](http://www.TacMissileers.org), I used PHPMyAdmin to export the 2 Gwolle tables from the [http://www.ehs1962.org](http://www.ehs1962.org) database and imported them into the [http://www.TacMissileers.org](http://www.TacMissileers.org) database. Then I deleted all the guestbook entries (from EHS1962) and did an import from DSMGuestbook (over 1000 entries). Since doing this, all has been working correctly. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Install Failure’ is closed to new replies. * ![](https://ps.w.org/gwolle-gb/assets/icon-256x256.png?rev=1114688) * [Gwolle Guestbook](https://wordpress.org/plugins/gwolle-gb/) * [Frequently Asked Questions](https://wordpress.org/plugins/gwolle-gb/#faq) * [Support Threads](https://wordpress.org/support/plugin/gwolle-gb/) * [Active Topics](https://wordpress.org/support/plugin/gwolle-gb/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gwolle-gb/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gwolle-gb/reviews/) * 8 replies * 2 participants * Last reply from: [wreston](https://wordpress.org/support/users/wreston/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/install-failure-5/#post-7293702) * Status: resolved