Title: install fail
Last modified: July 25, 2021

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# install fail

 *  Resolved [messymary11](https://wordpress.org/support/users/messymary11/)
 * (@messymary11)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/install-fail-8/)
 * trying to load elementor plug in and I keep getting the following message:
 *     ```
       Downloading installation package from https://downloads.wordpress.org/plugin/elementor.3.3.1.zip…
   
       Unpacking the package…
   
       Installing the plugin…
   
       Destination folder already exists. /home/ue50209a/public_html/wp-content/plugins/elementor/
   
       Plugin installation failed.
       ```
   
 * how do I find this file so that I can delete it and attempt an install
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstall-fail-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [victoros](https://wordpress.org/support/users/victoros/)
 * (@victoros)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/install-fail-8/#post-14700309)
 * Hey, This issue sometimes happens with sites that had the plugin in the past.
 * To troubleshoot this issue, log into your FTP, and under wp-content/plugins, 
   delete the relevant folder (Elementor, Elementor Pro).
 * If you’re not familiar with FTP, try getting in touch with your hosting service.
   They will be able to either explain how to remove the folder or give you the 
   steps to log into your FTP. After this, you will be able to upload the plugin
   from scratch in your WordPress dashboard.
 * Hope it’ll help you out.

Viewing 1 replies (of 1 total)

The topic ‘install fail’ is closed to new replies.

 * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228)
 * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elementor/)
 * [Active Topics](https://wordpress.org/support/plugin/elementor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [victoros](https://wordpress.org/support/users/victoros/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/install-fail-8/#post-14700309)
 * Status: resolved