Title: Install and active error
Last modified: July 19, 2017

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# Install and active error

 *  Resolved [px2](https://wordpress.org/support/users/px2/)
 * (@px2)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/install-and-active-error/)
 * Hi, I’m trying to install the plugin, but get an error message when I activate
   it:
    Fatal error: Class ‘Redux_Helpers’ not found in /home/.sites/39/site9/web/
   wp-content/plugins/wp-mail-logging/inc/redux/WPML_Redux_Framework_config.php 
   on line 28
 * I read an article here: [https://github.com/reduxframework/redux-framework/issues/1499](https://github.com/reduxframework/redux-framework/issues/1499)
   which mentions deleting ‘_notes’ inside of ‘extensions’ and it fixed the problem.
   If this could help where would I find the extension folder on my WP FTP?
 * I really want to monitor emails sent as my customer is not receiving messages
   from woo commerce.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [px2](https://wordpress.org/support/users/px2/)
 * (@px2)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/install-and-active-error/#post-9332716)
 * I just checked on my server, and we are running php 5.4.16 WordPress is version
   4.7.5 if that’s any help
 *  Thread Starter [px2](https://wordpress.org/support/users/px2/)
 * (@px2)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/install-and-active-error/#post-9332804)
 * Final update, I solved my issue, by installing Redux framework plugin – it works
   now.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Install and active error’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-logging/assets/icon-256x256.jpg?rev=2562296)
 * [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-logging/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-logging/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-logging/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [px2](https://wordpress.org/support/users/px2/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/install-and-active-error/#post-9332804)
 * Status: resolved