Title: install
Last modified: April 16, 2020

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# install

 *  Resolved [jimmyhahn](https://wordpress.org/support/users/jimmyhahn/)
 * (@jimmyhahn)
 * [6 years ago](https://wordpress.org/support/topic/install-38/)
 * i rely dont understand this plugins i have try a log now. The only help for setup
   is som sceen shout and it is rely crap.
 * i am trying to setup this pluckin and first error is: Email: invalid attribute
   name. Valid characters: a-z, A-Z, 0-9, [, ], \, -, _ and space.
 * This is in email feild ?
 * Is there an good guide?
    [http://your.domain/api/tickets.json](http://your.domain/api/tickets.json)
   Is this on the page where osticket is? i do not have tickets.json in api folder?
 * I hope to here from you
 * Cheers
    Jimmy
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstall-38%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [SCAND](https://wordpress.org/support/users/scandltd/)
 * (@scandltd)
 * [6 years ago](https://wordpress.org/support/topic/install-38/#post-12684105)
 * Hi Jimmy.
 * We mentioned in description section that our plugin will only work with contact
   forms that send email. So, you must have some contact form at first. And the 
   contact form must contain “Help Topic”, “Email”, “Full Name”, “Subject” and “
   Message” fields at least.
 * > This is in email feild ?
    No, it’s name of field on the contact form. Here 
   is a notice: Please provide the names of the form fields that will be used on
   the contact form.
 * > [http://your.domain/api/tickets.json](http://your.domain/api/tickets.json) 
   Is this on the page where osticket is?
    Yes. If your osTicket available via [https://support.company.com/](https://support.company.com/)
   then properly value for URL field is [https://support.company.com/api/tickets.json](https://support.company.com/api/tickets.json)
 * /api/tickets.json is a route. It’s not a real file.
 * Thanks.
 * Best regards,
    SCAND Team

Viewing 1 replies (of 1 total)

The topic ‘install’ is closed to new replies.

 * ![](https://ps.w.org/scand-osticket-connector/assets/icon-256x256.png?rev=1599758)
 * [osTicket Connector](https://wordpress.org/plugins/scand-osticket-connector/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/scand-osticket-connector/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/scand-osticket-connector/)
 * [Active Topics](https://wordpress.org/support/plugin/scand-osticket-connector/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/scand-osticket-connector/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/scand-osticket-connector/reviews/)

## Tags

 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 1 reply
 * 2 participants
 * Last reply from: [SCAND](https://wordpress.org/support/users/scandltd/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/install-38/#post-12684105)
 * Status: resolved