Hello @effiekak,
Thank you for your feedback. We’re sorry you’re experiencing issues with the Instagram Reel thumbnails not displaying on your Elite plan and the frustration with support. We did reach out shortly after receiving your ticket and have followed up with a request for more information, and we can see another very recent request which we will promptly respond to. Could you please check your inbox (and your spam folder) for emails from support@smashballoon.com so we can continue helping you? We’re here to work with you toward a solution.
Best regards,
The Smash Balloon Team
