Support » Plugin: Feed Them Social - Facebook, Instagram, Twitter, YouTube, Pinterest » instagram not working on some mobile devices

  • Resolved earrame

    (@earrame)


    Hello, I have set up this plugin to have an Instagram feed in one section and a Facebook feed in the next. It is working great! Exactly what we needed…until I looked at the site on my android device last night. The Instagram gallery will show for a second and then disappear, only displaying only the top 20 px or so of the first image. I did some testing this morning and found that the same behavior is exhibited on the iphone 4,5 and 7 (probably others too). Can you please help me figure out why this is happening?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thanks for contacting us. I would be glad to help out, can you please include these 3 things?

    1. The shortcode you are trying to use.
    2. An example link to the problem in question.
    3. The report from the System Info page of our plugin. Click here if you are unsure how to do this. https://www.slickremix.com/docs/system-info-page/

    Damon

    Thanks for the quick response. Here is the info:

    [fts_instagram instagram_id=5995776740 pics_count=10 type=user profile_wrap=no super_gallery=yes image_size=240px icon_size=40px space_between_photos=8px hide_date_likes_comments=yes center_container=yes image_stack_animation=yes]

    https://www.dev.kennedycreekpottery.com/#front-page-2
    screen shot of iphone 5: http://www.dev.kennedycreekpottery.com/feedthemsocial-mobile.jpg

    ### Begin System Info ###

    SITE_URL: https://www.dev.kennedycreekpottery.com
    Feed Them Social Version: 2.2.7

    — WordPress Configuration:

    WordPress Version: 4.8.1
    Multisite: No
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Infinity Pro 1.1.2
    PHP Memory Limit: 256M
    WP_DEBUG: Disabled

    — Webserver Configuration:

    PHP Version: 7.1.7
    Web Server Info: Apache

    — PHP Configuration:

    Safe Mode: No
    Upload Max Size: 64M
    Post Max Size: 65M
    Upload Max Filesize: 64M
    Time Limit: 30
    Max Input Vars: 1000
    Allow URL File Open: On (1)
    Display Erros: On (1)

    — PHP Extensions:

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — Active Plugins:

    Contact Form 7: 4.9
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.2.7

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: Yes
    FB App ID for Like Button: No
    Twitter Consumer Key: No
    Twitter Secret: No
    Twitter Token: No
    Twitter Token Secret: No
    Pinterest Token: No
    Instagram: Yes
    YouTube: No

    — Offset Post Limit:

    Offset Facebook Post Limit: None
    Hide Notice on Front End: Yes

    — FaceBook & Twitter Date Format and Timezone

    Date Format: one-day-ago
    Timezone: America/Los_Angeles

    — Fix Twitter Time:

    Fix: No

    — Disable Magnific CSS:

    Fix: No

    — Fix Internal Server Error:

    ### End System Info ###

    I think I figured it out. I had this setting image_stack_animation=yes and I changed it to no and now the problem isn’t happening. It just took me typing it all out I guess.

    Plugin Author slickremix

    (@slickremix)

    Awesome thanks for the follow up, I was just going to say the exact thing you did, sometimes that option does cause issues for mobile devices we have found. Sorry for the delayed response too, we just survived Hurricane Irma over here in bradenton, fl.

    Spencer

Viewing 4 replies - 1 through 4 (of 4 total)
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