• Resolved EncodeDotHost

    (@encodedothost)


    Hey Spotlight,

    Hope you’re doing well. Firstly, great plugin 👍

    I host and maintain the website for The Serenity Barn using WordPress and I’ve spent the last couple of months trying to solve issues related to their Instagram feed. I’ve tried three plugins and they all seem to have the same problem.

    When first setting it up, the feed displays as it should, but from there it doesn’t seem to update to show the latest posts – as if the feed is frozen.

    I’ve received the following Error Message:

    The Instagram API responded with an error: Error #190 [OAuthException]: Malformed access token

    Do you have any solutions?

    Yours, Jacob

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    Thank you for choosing Spotlight! The error message indicates that there is something wrong with your access token. To fix the issue, I’d suggest to reconnect your Instagram account as explained here.

    Please let me know how that goes. Looking forward to helping you get to the bottom of this.

    Thread Starter EncodeDotHost

    (@encodedothost)

    Hey Hendra,

    Thank you very much, that’s worked! We’ll keep an eye on it.

    Yours, Jacob.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    That’s great! I’m glad to know that we were able to help. If you encounter any other issues or have any questions, feel free to reach out. We’re here to help.

    Thread Starter EncodeDotHost

    (@encodedothost)

    Hi Hendra,

    Thanks again for your support a couple of months ago.

    Again, with The Serenity Barn site, the Instagram feed seems to be failing. It hasn’t updated for the last post which my client posted 5 days ago, and when attempting to manually update the posts I get the following error message:

    The Instagram API responded with an error: Error #190 [OAuthException]: Invalid OAuth access token – Cannot parse access token

    Spotlight Error Message

    I’ve advised that my client reconnect her account with a new access token (it’s due to expire in five days anyway), but when she attempted to do so, she received the following error message:

    Oops!

    We couldn’t find any Business Instagram accounts connected to your Facebook account!

    This could happen if you didn’t give Spotlight the required permission in the previous step, or if Facebook’s services are encountering problems. Kindly try to start the connection process again. If the problem persists, contact our support staff, who will be happy to help you out.

    Error Message from auth.spotlightwp.com when attempting to get a new access token

    Could you advise on what can be done to resolve this?

    Yours, Jacob

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    Due to recent changes on Meta (Instagram API), Spotlight is returning an error message “We couldn’t find any Business Instagram accounts connected to your Facebook account!“ when you’re trying to connect an Instagram Business account.

    While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

    If you have any questions or need assistance, feel free to reach out. We’re here to help.

    Thread Starter EncodeDotHost

    (@encodedothost)

    Hey Hendra,

    Thanks for the update, it’s great to know there’s a solution.

    However, the workaround seems a bit elongated for a temporary solution, do you have an “estimate” of when Meta will have this issue fixed?

    Yours, Jacob.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    You’re welcome! I’m glad to hear the workaround is helpful.

    I understand your concern about the workaround seeming lengthy. Here’s some good news: Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

    We don’t have a specific estimate yet on when Meta will fix this issue. But by following the workaround, you can establish the connection and continue using Spotlight.

    If you have any questions or run into any issues while completing the steps, don’t hesitate to reach out. We’re here to help!

    Thread Starter EncodeDotHost

    (@encodedothost)

    Hey again Hendra,

    I used the workaround as you advised, and the previous error log when trying to update the feed is gone, however the feed is still not updating and is now coming up with the following Error:

    The Instagram API responded with an error: Error #190 [OAuthException]: Got unexpected null

    Spotlight Error Message

    Can you advise how to get the feed to update again?

    Yours, Jacob.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    Could you please try deleting the connected Instagram account from your website entirely?

    You can go to Settings > Accounts, then click Delete on the Instagram account.

    For visual guidance, you can refer to this screenshot.

    Please keep in mind that deleting your Instagram account won’t delete your feeds.

    Once you delete your account, your feed will say “Feed has no sources.” It’s missing the source, but all of your feed’s configuration is still there. After deleting the account, you can try to connect it again from scratch.

    Depending on the type of account, you can follow this documentation:

    After connecting the account, the next step is to go to Feeds menu, and then click on your feed. From there, click on your account under “Show posts from these accounts”. Wait until the loading is done because at this point Spotlight is syncing with your Instagram content.

    I hope it helps. Please let me know how that goes.

    Thread Starter EncodeDotHost

    (@encodedothost)

    Hi Hendra,

    Thank you for your response, it is appreciated.

    Unfortunately, we’ve decided to use a different plugin to display my client’s Instagram feed as she needed it up and running ASAP.

    Thank you for all your help with this issue, have a nice day!

    Yours, Jacob.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi Jacob,

    Thank you for getting back to me, and I appreciate your kind words.

    I completely understand your decision to use a different plugin to display your client’s Instagram feed, especially considering the urgency.

    Thank you as well for reaching out and for giving me the opportunity to assist with the issue. If you have any further questions or need assistance in the future, please feel free to reach out.

    Have a great day!

Viewing 11 replies - 1 through 11 (of 11 total)
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