Hi @juamar,
Thank you for contacting us! To resolve this issue, please try following the steps in this guide to reauthorize our app on your account and then try connecting again.
Also, if you are trying to connect an Instagram Business profile, be sure to use the steps in our guide here: https://smashballoon.com/doc/instagram-business-profiles/
I hope this helps! Please let us know if you need any other assistance.
Best regards,
Louis
Thread Starter
juamar
(@juamar)
The Instagram profile I use is a professional account and already poor with the “app reauthorization” but I still have the same problem
Hi @juamar,
Thank you for the update. For a Professional account, you can follow the same steps in our Business profile guide: https://smashballoon.com/doc/instagram-business-profiles/
If you are still not able to add the account with those steps, please submit a support request on our website here and we can investigate further for you.
Best regards,
Louis
Thread Starter
juamar
(@juamar)
Good day,
I appreciate your response, but the tutorial you gave me does not match the options that Facebook presents to me.
That is why I wanted to follow the other link that passes for the support topic but in the form that it gives me to complete
It only lets me select the “pro” option and it is not the version we are currently using
Hi @juamar,
We received your support request on our website and have sent a response there. Please reply to the ticket for further assistance with this issue.
Best regards,
Louis
