Support » Plugin: Smash Balloon Social Photo Feed » Instagram Feed no longer loading

  • Resolved Joanne


    I was using this plugin for ages and it worked fine, not the IG is no longer loading.
    I don’t know when it stopped so I am unsure what caused it.

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Craig at Smash Balloon


    Hey Joanne,

    Is the shortcode for the feed still added to this page somewhere? I’m not seeing any sign of it at the moment.

    Try adding [instagram-feed] wherever you would like the feed. It may have been removed accidentally.

    – Craig

    Yes it is in a widget on the right side bar. Same place as it was before. If I add a colour boarder to it, I will see the boarder but not the feed.

    I just put a black boarder on it so that you can see it on the right side bar of any of the pages. The boarder is there but no feed.


    Plugin Author Craig at Smash Balloon


    Thanks for setting this up!

    It looks like something may have gone wrong with your JavaScript minification that is part of your optimization plugin you use. Can you disable Autoptomize to see if it fixes the issue? You could try activating it again afterward to see if something just needed to be reset.



    Hi, Great, thank you!
    It is getting closer… now you need to scrool to see the feed whereas before you didn’t.
    Thanks again!

    Plugin Author Craig at Smash Balloon



    Is it possible that you changed some setting when the feed wasn’t showing up? Try going to the “Customize” tab and changing the “height of feed” setting to a blank space.

    Hi team,

    Same issue, My Feed was showing perfectly but was not refreshing the feed images.

    I empited the plugin Cache and now the Feed is not showwing. This is the error message:

    “”””””Unable to show Instagram photos

    Instagram Feed Error

    Error: Access Token is not valid or has expired
    This error message is only visible to WordPress admins

    There’s an issue with the Instagram Access Token that you are using. Please obtain a new Access Token on the plugin’s Settings page.
    If you continue to have an issue with your Access Token then please see this FAQ for more information.”””

    I am not able to get a new token either to try to fix this.

    Any idea?

    Thank you

    Plugin Author Craig at Smash Balloon


    Hey David,

    Sorry about the issue here! Could you send a link to the page with the feed on it as well as your “System Info” from the Support tab using our support form (don’t post these here)?

    Someone will help you out then!



    Hey Craig,

    I have an problem wich despairs me.

    I just changed the instagram password on the IG app afterwards – I checked my website if there are any changes.

    It showed me the notification with “backup feed cache”.

    Then I just tried to connect the instagram again to keep the api token up to date.

    But it shows me when I use to click on the connect button – that there is a connection problem – ” sorry, this page isn’t available.

    The link you followed may be broken, or the page may have been removed.

    I tried a lot, but can’t figure it out what the problem is.

    Please help me🙏

    Plugin Author Craig at Smash Balloon


    Hey euroliquid24,

    Sure we can help you out. Try contacting us on our Support page:

    We may need to log in as an admin to see the issue first hand.

Viewing 10 replies - 1 through 10 (of 10 total)
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