Support » Plugin: Smash Balloon Social Photo Feed » Instagram feed is not loading

  • Resolved lugt1908

    (@lugt1908)


    HI,

    I really like this plugin it’s awesome. I’m using it for a while now, thx!
    But unfortunately since a few days my instagram feed is not loading on my website
    anymore…

    Can you help me? THX!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lugt1908,

    Thank you for reaching out to us for assistance. Visiting your site, I could not find the page with the plugin added. Could you confirm that you are using the shortcode, [instagram-feed] and which page this is added to? With that, I should be able to provide further assistance if you still have issues.

    Many thanks.

    Thread Starter lugt1908

    (@lugt1908)

    Hi!

    it’s added at this page under : FOOD ON MY FEED.

    page: https://delizabeth.com/

    Thx!

    Thread Starter lugt1908

    (@lugt1908)

    ? Will you please have a look and help me with it? Thx!

    Plugin Author smashballoon

    (@smashballoon)

    Hi @lugt1908,

    Sorry for the delayed response here, Joel (who responded above) is unavailable this week and so I’m responding on his behalf.

    Could you try the following options for me?

    1. Go to Instagram Feed > Customize, and scroll to the very bottom. Enable the setting labeled “Disable JS Image Loading“, click Save Changes, and then view the feed to see whether it resolved the issue for you?

    2. If that didn’t resolve the problem, then try enabling the setting 2 spots below that labeled “Load initial posts with AJAX“. Then Save Changes and view the feed.

    3. If both of those options don’t work, then try adding the following to the “Custom JavaScript” section, which is just above those settings:

    $('.sbi_photo').each(function(){
    $(this).css('background-image', 'url('+ $(this).attr('data-full-res') + ')');
    });

    If none of those options resolve the problem, then could you open a support ticket here with your “System Info” from the “Support” tab inside the plugin settings? Then one of our support team can dig into it some more for you!

    Many thanks,

    John

    Thread Starter lugt1908

    (@lugt1908)

    Hi John,

    Thx for your response!
    I did all the three things you say, there is something different now, but the pictures from my feed are still not loading…
    Can you have a quick look if it’s maybe something in my settings? or otherwise what to do?

    Thx!

    website: https://delizabeth.com/

    Plugin Author smashballoon

    (@smashballoon)

    If you’re using a GDPR/privacy plugin then that could be causing a conflict here. Submitting a support ticket with your “System Info” from our plugin will allow us to see your settings and which other plugins you’re using.

    You could also try replacing the previous Custom JavaScript I sent with the below instead, as it’ll add a slight delay to make sure it runs after any other code:

    setTimeout(function(){
    $('.sbi_photo').each(function(){
    $(this).css('background-image', 'url('+ $(this).attr('data-full-res') + ')');
    });
    }, 2000);

    Let me know if that helps!

    John

    Thread Starter lugt1908

    (@lugt1908)

    Thanks!

    it didn’t work because of the GDPR/PRIVACY plugin…
    Thx so much for all the help!

    Cheers!

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lugt1908,

    Glad to hear it is working for you now. I will mark this as resolved. If you have any issues going forward don’t hesitate to let us know as we are always happy to help.

    Many thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.