Hi @steffih,
Instagram has depreciated their “Legacy API” on June 29. You will need to reacquire a new access token, create a new shortcode & replace each existing shortcode for any of your IG accounts that were using the depreciated API.
For more detailed instructions, please follow these steps:
Make sure you are running the latest version of the Feed Them Social free plugin (currently 2.8.5).
You will need to be able to log into your (or your client’s) Instagram account in order to generate an access token to display your (or your client’s) IG feed. Due to Instagram’s depreciation of their old “Legacy API”, you will need to log in and gain a new access token, then generate a new shortcode and apply the new shortcode to your page. You may also need to clear the FTS cache for the new changes to take effect.
Please start by deleting our app from within your (or your client’s) instagram account.
On the desktop, go to your Instagram account and then click the settings gear icon so you see the popup of options.
Now click on the Apps and Websites option.
Once on the next page click Remove under the Feed Them Social App.
Now go back to your WordPress dashboard, under the Feed Them > Instagram Options page in our plugin and click the button to get a new access token.
Even if you receive an error message, scroll down and click the green ‘Save All Changes’ button. Then go to the Feed Them > Settings page to generate your shortcode. Copy and paste your new shortcode to the page* of your choosing.
Then, try Clearing the cache by clicking to Feed Them tab > Settings > Global Options > Clear cache to ensure the changes take effect.
Be sure to clear any other Caching plugins you may have installed also.
*When placing the shortcode, If you are you using a page builder, make sure you are using a text field to place the shortcode in.
Also, if you are using the Gutenberg editor and using blocks, it needs to be a shortcode block.
let us know how it goes
