Support » Plugin: Smash Balloon Social Photo Feed » Instagram Feed doesn’t load any of my posts

  • Resolved tobydi

    (@tobydi)


    Hi there πŸ™‚

    I absolutely love your plugin and have been using it happily for a while!!

    Unfortunately, it recently stopped working. I had to relink my account, which I did but posts didn’t load. I then rolled back to an older version but the error persists.

    So I updated it again and posted this request.

    You guys have the only plugin on the market that actually works and looks good. I hope you can help me fix this (I’d hate having to switch to an inferior alternative :[ ).

    I’m running WordPress 4.9.7 and PHP 7.1

    Let me know if you need any other information.

    Thanks again and I hope to hear back from you soon.

    Toby (TDC Admin)

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey Toby,

    Is the feed supposed to be in the footer here? https://snag.gy/hOCeHD.jpg

    I’m not seeing any sign of our shortcode being used. Try checking the text widget in this widget area for [instagram-feed]

    Let me know if this isn’t the issue!

    – Craig

    Hey Craig,

    Thanks for getting back to me πŸ™‚

    Yeah, that’s where it’s meant to show. The shortcode is there but unfortunately, it doesn’t seem to do anything.

    Screenshot: https://ibb.co/n24arK

    Let me know if there is anything else I can do to fix this.

    Thanks!

    Tobias

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey Tobias,

    This would seem to be more of a theme issue then. If you add the shortcode to a new blank page, does the feed show up just fine?

    – Craig

    Hey Craig!

    Thanks for that! Unfortunately, it didn’t work on a new page either, just tried it.

    Any other suggestions?

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hello again,

    It looks like the CSS file for the plugin is not being included in your CSS cache/minification on your site. The images are loading just not visible due to no styling being added.

    Do you have any way to reset your CDN or anything that caches/minifies/optimizes code?

    Hi Craig!
    Fantastic πŸ™‚ I fixed the minify config and it works again.

    Thanks for the superb support!

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    No problem! Happy to help.

    No obligation or anything but we always appreciate reviews.

    Let me know if you ever need anything else.

    Thanks,

    Craig

Viewing 7 replies - 1 through 7 (of 7 total)
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