Support » Plugin: Social Feed Gallery » Instagram feed acting weird with scaling

  • Resolved angelus88

    (@angelus88)


    The insta feed always worked for me. In the settings ive set it to display 5 items.
    It suddenly stopped working, the 5 items dont always show now.

    It only shows when i scale my browser size to something very small. The bigger my browser size, the less images (and bigger) i see. The plugin is somehow auto-scaling with browser size. Any way to stop this? and just have the website show 5 icons no matter how big the monitor size?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there,
    Can you provide us more information regarding the issue? I checked your website and the feed seems to be loading normally. Some screenshots would be very useful to help us figure out this issue. You can provide us screenshots using this tool : https://snipboard.io/
    Kind Regards,
    Sijal

    Thread Starter angelus88

    (@angelus88)

    Hi Sijal,

    The feed itself is working, it’s just acting weird.

    I think this video sais it all. The feed somehow scales with the browser. While it showed 5 feeds the same size before all the time.

    I uploaded the video: https://streamable.com/qqx5ye

    Please help.

    Hello @angelus88

    Please note that you need to reload the page each time to test different screen sizes on the same browser.

    If still having issue, you can try reconnecting with IG account

    1. Remove tokens
    2. Remove social feed gallery app -> https://www.facebook.com/settings?tab=business_tools
    3. Create tokens again
    4. Re-create feeds, as they are created based on token’s credentials
    5. Use the shortcode to display the feed where you need to
    6. You might need to clean cache both on website and browser
Viewing 3 replies - 1 through 3 (of 3 total)
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