Title: Instagram count showing zero Last modified: August 31, 2016 --- # Instagram count showing zero * [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/) * Hi! * Usually my Instagram icon displays counts without any problems. But it seems to be showing zero at the moment… I re-entered and re-saved my user name. I am also on the latest versions of everything… no joy though. [](http://pinkyandherbrain.com/) * Any other things I should try? * Thanks in advance for your help 🙂 * [https://wordpress.org/plugins/ultimate-social-media-icons/](https://wordpress.org/plugins/ultimate-social-media-icons/) Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/instagram-count-showing-zero/page/2/?output_format=md) [→](https://wordpress.org/support/topic/instagram-count-showing-zero/page/2/?output_format=md) * Thread Starter [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452737) * Some weird thing going on with the links up there! Just meant to link to this: * [http://www.pinkyandherbrain.com](http://www.pinkyandherbrain.com) * [funlocity](https://wordpress.org/support/users/funlocity/) * (@funlocity) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452848) * Same problem here…. Facebook also shows 0…… Twitter is working 🙂 * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452863) * To both: please provide the url where it is happening, and the exact information you entered in the admin area. * Thread Starter [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452952) * Hi socialdude! * It’s on [http://www.pinkyandherbrain.com](http://www.pinkyandherbrain.com) * When the Insta icon is clicked it sends you here: [https://www.instagram.com/pinky_and_her_brain/](https://www.instagram.com/pinky_and_her_brain/) * Under admin part 5 where it says do you want to display counts, the retrieve counts option is selected, and it directs to this Insta name: pinky_and_her_brain * Facebook counts retrieves fine, and YouTube is purposely set not to show any accounts – so those are doing what I need them to do. * Hope that helps? let me know if you need any more info, * Thanks! Pinky * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452954) * I just tried on my dummy blog, there it retrieves a number correctly. Could you please check if you entered any space too much? If issues persist, please email us at support at ultimatelysocial dot com. * Thread Starter [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452989) * Hi Socialdude – it’s still not working. I will email support. Thanks! * Pinky * Thread Starter [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452990) * Incidentally I can’t find an email address to contact… do you have one, Socialdude? * Thanks! 🙂 * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7452991) * I mentioned it above. * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 11 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453075) * We discovered the issue: So many users use our plugin that we reached the limit of requests we can make to Instagram to get the counts. We’re currently talking to Instagram to fix that. * Thread Starter [Pinky J](https://wordpress.org/support/users/pinky-j/) * (@pinky-j) * [9 years, 10 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453093) * Hi Socialdude – any progress on this? At least the issue has been found! Thanks for updating us. * Pinky * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 10 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453094) * No news yet, waiting for Instagram feedback… * [Integral Health](https://wordpress.org/support/users/integral-health/) * (@integral-health) * [9 years, 9 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453107) * Subscribing to this to hear when ready. * [CP](https://wordpress.org/support/users/chantillypatino/) * (@chantillypatino) * [9 years, 9 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453110) * Hello, I’m having this same issue of the counts not showing or saying 0 for the Facebook and Twitter share buttons. Any luck on fixing it yet? * Plugin Author [socialdude](https://wordpress.org/support/users/socialdude/) * (@socialdude) * [9 years, 9 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453111) * [@chantillypatino](https://wordpress.org/support/users/chantillypatino/) This thread is about Instagram counts not working. Facebook and Twitter should work fine. Please open a new thread for that, and state your selections and your blog url so that we can investigate. * [CP](https://wordpress.org/support/users/chantillypatino/) * (@chantillypatino) * [9 years, 9 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/#post-7453112) * Will do. Thanks! Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/instagram-count-showing-zero/page/2/?output_format=md) [→](https://wordpress.org/support/topic/instagram-count-showing-zero/page/2/?output_format=md) The topic ‘Instagram count showing zero’ is closed to new replies. * ![](https://ps.w.org/ultimate-social-media-icons/assets/icon-128x128.gif?rev= 2569754) * [Social Media Share Buttons & Social Sharing Icons](https://wordpress.org/plugins/ultimate-social-media-icons/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-social-media-icons/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-social-media-icons/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-social-media-icons/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-social-media-icons/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-social-media-icons/reviews/) ## Tags * [counts](https://wordpress.org/support/topic-tag/counts/) * 22 replies * 9 participants * Last reply from: [socialdude](https://wordpress.org/support/users/socialdude/) * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/instagram-count-showing-zero/page/2/#post-8568253) * Status: not resolved