Instagram avatar problem

  • Resolved rudolfl

    (@rudolfl)


    2 years, 7 months ago

    Hi,

    I have a problem where Instagram avatar is no longer showing.

    If I try to visit an avatar link, I get:
    “URL signature expired”

    Re-connecting the feed fixes the problem for some time, then it returns.

    Rudolf

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    2 years, 7 months ago

    Hey @rudolfl, is the Instagram account you’ve connected a Personal or a Business one?

    When you mention reconnecting the feed, are you referring to reconnecting the Instagram account to Spotlight through the Accounts Settings page?

    Thread Starter rudolfl

    (@rudolfl)

    2 years, 6 months ago

    Hi Mark,

    It is a business account.

    To re-connect, I go to Instagram Feeds->Settings. Click on 3 dots next to feed, select Reconnect

    Rudolf

    Plugin Author Mark Zahra

    (@markzahra)

    2 years, 6 months ago

    Thanks, Rudolf. If it’s a Business account, the access token will expire every 3 months or so, requiring the account to be reconnected in order to keep importing new posts and to show the correct details. Spotlight should show you a notification at the top of your Dashboard about this – had you noticed one?

    We’ll be working on introducing the option of email notifications to remind you about this when it’s due. Unfortunately, it’s not something we can automate due to limitations in the Instagram API. They only allow Spotlight (or any other app/plugin) to automatically reauthenticate an account’s connection when it’s a Personal one.

    • This reply was modified 2 years, 6 months ago by Mark Zahra.
    Thread Starter rudolfl

    (@rudolfl)

    2 years, 6 months ago

    Thank you for letting me know.

    I do not recall seeing the notification, but then again, many plugins show notifications (and many are irrelevant), so quite possible I did not pay attention 🙂

    I will keep an eye for it in 3 month time.

    Rudolf

    Plugin Author Mark Zahra

    (@markzahra)

    2 years, 6 months ago

    Thanks, Rudolf.

    We’ll look into ways we can make that more clear from our end too.

Viewing 5 replies - 1 through 5 (of 5 total)
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