Title: Instagram API Connection issues
Last modified: September 4, 2018

---

# Instagram API Connection issues

 *  Resolved [kombilife](https://wordpress.org/support/users/kombilife/)
 * (@kombilife)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/instagram-api-connection-issues/)
 * Hi,
 * I’m having issue connecting to IG
 * “Feed Them Social (Notice visible to Admin only). Instagram returned: The access_token
   provided is invalid.”
 * I’m unable to use the plugin to “login and get my access token” and I tried the
   manual steps but when I pasted the url with my client ID an error was also returned.
 * I’ve tried revoking access on Instagram for this plugin and it is still unable
   to connect.
 * DO you have any suggestions?
 * Thanks
 * System status report:
    ### Begin System Info ###
 * SITE_URL: [https://kombilife.com](https://kombilife.com)
    Feed Them Social Version:
   2.5.0
 * — WordPress Configuration:
 * WordPress Version: 4.9.8
    Multisite: No Permalink Structure: /%postname%/ Active
   Theme: Videozoom Child 4.0.6.1459674389 PHP Memory Limit: 256M WP_DEBUG: Disabled
 * — Webserver Configuration:
 * PHP Version: 7.0.25
    Web Server Info: Apache
 * — PHP Configuration:
 * Safe Mode: No
    Upload Max Size: 64M Post Max Size: 64M Upload Max Filesize: 64M
   Time Limit: 0 Max Input Vars: 1000 Allow URL File Open: On (0) Display Erros:
   N/A
 * — PHP Extensions:
 * FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
 * — FTS Settings->Global Options:
 * Cache time: 1 Day (Default)
 * — Active Plugins:
 * AccessPress Social Counter: 1.7.5
    BackUpWordPress: 3.6.4 Better Search Replace:
   1.3.2 Boxzilla: 3.2.7 Broken Link Checker: 1.11.5 Contact Form 7: 5.0.3 Contact
   Form 7 MailChimp Extension: 0.4.50 Enable Media Replace: 3.2.7 Enhanced E-commerce
   for Woocommerce store: 2.1.1 Essential Grid: 2.2.5 Facebook for WooCommerce: 
   1.9.5 Fancy Facebook Comments: 1.1.8 Feed Them Social (Facebook, Instagram, Twitter,
   etc): 2.5.0 Feed Them Social Premium: 1.6.6 Follow-Up Emails: 4.7.4 Instagram
   Feed: 1.9.1 Jetpack by WordPress.com: 6.4.2 MailChimp for WordPress: 4.2.4 Mashshare
   Share Buttons: 3.5.4 OneSignal Push Notifications: 1.16.9 Printful Integration
   for WooCommerce: 2.0.4 Redirection: 3.4 Remove “Comments are closed”: 1.3.2 Slider
   Revolution: 5.4.8 Smush: 2.8.1 Social Icons Widget by WPZOOM: 3.0.10 SSL Insecure
   Content Fixer: 2.7.0 Woo Checkout for Digital Goods: 2.3 WooCommerce: 3.4.4 WooCommerce
   Extended Coupon Features FREE: 3.0.1 WooCommerce Menu Cart: 2.7.1 Wordfence Security:
   7.1.11 WP-SpamShield: 1.9.21 WP Edit: 4.0.3 WP Super Cache: 1.6.4 Yoast SEO: 
   8.1.1
 * — Custom Token or Keys added to Options Pages
    — You must have a custom token
   to use the feeds
 * Facebook App Token: Yes
    FB App ID for Like Button: No Twitter Consumer Key: 
   Yes Twitter Secret: Yes Twitter Token: Yes Twitter Token Secret: Yes Pinterest
   Token: No Instagram: Yes YouTube: Yes
 * — FaceBook & Twitter Date Format and Timezone
 * Date Format: l, F jS, Y \a\t g:ia
    Timezone: America/Los_Angeles
 * — Hide Facebook Images in Posts:
 * Hide: No
 * — Hide Facebook Error Handler:
 * Hide: No
 * — Fix Twitter Time:
 * Fix: No
 * — Disable Magnific CSS:
 * Fix: No
 * — Fix Internal Server Error:
 * Fix: No
 * — Load More Options:
 * Override: No
 * — Premium Extensions:
 * Premium Active: Yes
 * ### End System Info ###
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstagram-api-connection-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [slickremix](https://wordpress.org/support/users/slickremix/)
 * (@slickremix)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/instagram-api-connection-issues/#post-10656372)
 * Hey [@kombilife](https://wordpress.org/support/users/kombilife/),
    Thanks for
   using our plugin. It could be possible something is changing the URL when trying
   to connect to the IG’s server to get the token. Try momentarily turning deactivating
   ALL other plugins you have installed in your WordPress dashboard and see if it
   works when finished trying to get access token then turn them all back on.
 * Thanks,
    Justin Labadie

Viewing 1 replies (of 1 total)

The topic ‘Instagram API Connection issues’ is closed to new replies.

 * ![](https://ps.w.org/feed-them-social/assets/icon-256x256.jpg?rev=998039)
 * [Feed Them Social - Social Media Feeds, Video, and Photo Galleries](https://wordpress.org/plugins/feed-them-social/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/feed-them-social/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/feed-them-social/)
 * [Active Topics](https://wordpress.org/support/plugin/feed-them-social/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/feed-them-social/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/feed-them-social/reviews/)

## Tags

 * [Instagram API](https://wordpress.org/support/topic-tag/instagram-api/)

 * 1 reply
 * 2 participants
 * Last reply from: [slickremix](https://wordpress.org/support/users/slickremix/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/instagram-api-connection-issues/#post-10656372)
 * Status: resolved