Insta images not showing

  • Resolved directorjpcsms

    (@directorjpcsms)


    5 years, 7 months ago

    Our Instagram images are not showing up on the page. Moreover the images that are showing up are not recent.
    I’ve tried re-installing the widget, after the most recent update. No change.
    I noticed that a couple of other people on the forum have the same issue.
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Web-Dorado Team

    (@wdteam)

    5 years, 7 months ago

    Hi,

    In Instagram Feed > Settings > Check for new posts every (min) set the time to 60 minutes. Thus, after an hour your Instagram Feed will be updated. In this case you will not need to reset the cache.

    If, however, you want the feed to be updated at the very moment once the image is published, you should clear the cache or set the Check for new posts every (min) to 1 minute, which is not recommended.

    Please be informed that these changes are because of Instagram API changes. The Instagram API uses the same rate limiting as the Graph API (200 calls per user per hour) with one exception: the /media/comments edge limits writes to 60 writes per user per hour.

    Thank you and have a nice day!

    Thread Starter directorjpcsms

    (@directorjpcsms)

    5 years, 7 months ago

    Worked great! Thank you!

    Thread Starter directorjpcsms

    (@directorjpcsms)

    5 years, 7 months ago

    Resolved

    Web-Dorado Team

    (@wdteam)

    5 years, 7 months ago

    Hi,

    That’s fantastic.

    We are glad to hear the issue is fixed.

    Thank you and have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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