Support » Plugin: Insight Core » Insight-Core causing 502 when loggin in to WP Admin

  • Hi – we updated the staging site to the latest plugin versions and ran into 2 issues. One of the issues is a 502 happening after logging into the backend.

    WP Engine Support team has singled down the issue to the Insight-Core plugin. Here are their comments:

    Darragh B (WP Engine Support)

    Jul 9, 1:57 AM CDT

    Hi again,

    I have narrowed down the cause of the 502 to the insight-core plugin.

    Initially I deactivated all plugins on the staging site and was able to login successfully.

    Upon reactivating the plugins 1 by 1, I found that the 502 issue occurred after activating the insight-core plugin.

    It appears that at the login stage, there is some functionality within this plugin that is being killed by our long process killer. This is also evident from our long process killer logs which indicates that the 502 is being caused due to a timeout

    8 /wp-admin/

    With the insight-core plugin disabled, I can login instantly without the 502 occurring any longer.

    Given that this is an issue specific to the plugin timing out here and causing the subsequent 502, the best course of action in this case would be for you to reach out to the plugin developer for insight-core as we are unable to diagnose what specifically in that plugin is causing the wp-admin to time out.

    For now, I have disabled the plugin and you should be able to login on himprostaging

    The page I need help with: [log in to see the link]

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  • Same issue here with all my sites using Insight Core for Moodytheme. I’ve uninstalled my plugin and now can login into my wordpress admin without error 502 ( to many redirections )

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