Support » Fixing WordPress » Insert Media won't work for Blogs

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  • Christine Rondeau


    Volunteer Forum Moderator

    Have you tried:
    – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the 2010 theme to rule out any theme-specific problems?

    resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

    I have the same issue. I deactivated all plugins and switched themes but neither worked.

    I opened Chrome console and there is an error:

    “Uncaught TypeError: Cannot call method ‘add’ of undefined”

    I turned on script debugging as detailed here:

    That fixed the problem. But I disabled script debugging after testing, so how can I fix this error?

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