Support » Fixing WordPress » Insert Media goes to blank screen

Viewing 13 replies - 1 through 13 (of 13 total)
  • esmi

    (@esmi)

    Forum Moderator

    We cannot see pages in your site’s admin area. Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Have deactivated plugins – no joy
    have reset the plugins folder by FTP – still no luck
    Tried switching themes – no joy
    Any other suggestions

    esmi

    (@esmi)

    Forum Moderator

    Try adding define('SCRIPT_DEBUG', true);to the bottom of your wp-config.php file (just before the require_once line).

    Sorry – I should have noted that I am using the web based WordPress on Godaddy. I am pretty much a newbie at this and can’t locate the wp-config.php file

    esmi

    (@esmi)

    Forum Moderator

    It is in your root WordPress folder.

    Thanks – found it – added the line and got this message
    D:\hosting\10297547\html\wp-config.php on line 93

    esmi

    (@esmi)

    Forum Moderator

    Sorry? What message?

    Messed up the insert to wp-config.php and that caused my problem.
    I edited wp-config.php again, added the define(‘SCRIPT_DEBUG’, true) line but still no luck. I probably should have let you know that the incident does not take me to a totally blank screen. The screen has a heading “Insert Media” and on the left are four options:
    Insert Media
    Create Gallery
    Set Featured Image
    Insert from URL

    other than that there is no content on the page.

    esmi

    (@esmi)

    Forum Moderator

    Have you tried using another browser? Another computer?

    Switched to Chrome – seems to be okay. Darn IE anyway

    I do have another question – maybe you can advise me.
    Spoke to a tech advisor at Godaddy and he advised me to switch from a Windows based site to a Linux based site. Any comments?

    esmi

    (@esmi)

    Forum Moderator

    I’d agree with the tech. WordPress is easier to wrangle on a Linux server.

    Thanks for all your patience and help

    esmi

    (@esmi)

    Forum Moderator

    No problem 🙂

Viewing 13 replies - 1 through 13 (of 13 total)
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