Title: Insert button doesn't work
Last modified: August 21, 2016

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# Insert button doesn't work

 *  [lensv](https://wordpress.org/support/users/lensv/)
 * (@lensv)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/)
 * I have created some albums and galleries in nextgen gallery, but when I shall
   insert them to a page by using the nextgen button a blank popup window appears.
   Nothing else. What may be wrong?
 * [http://wordpress.org/plugins/nextgen-gallery/](http://wordpress.org/plugins/nextgen-gallery/)

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 *  Thread Starter [lensv](https://wordpress.org/support/users/lensv/)
 * (@lensv)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/#post-4043133)
 * Hi again! After taking a closer look I now see that all my sites with NextGen
   galleries show the same symptoms… The insert button works (though it takes minutes
   before the popup window shows), but nothing shows up under “Select a display 
   type” on the Display Galleries Tab.
 * Any ideas?
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/#post-4043134)
 * [@lensv](https://wordpress.org/support/users/lensv/) – If you are seeing this
   on all of your sites then I would suspect there is a common denominator among
   them that will be related to this issue.
 * Can you submit a Bug Report for one of those sites where you can provide log 
   in and FTP credentials?
 * – Cais.
 *  Thread Starter [lensv](https://wordpress.org/support/users/lensv/)
 * (@lensv)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/#post-4043135)
 * I actually did file a new bug report a couple of days ago, but I have still got
   no response there 🙁
 * /Ps. Just of curiosity… Why do you need FTP access, wouldn’t it be enough with
   WordPress access?

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The topic ‘Insert button doesn't work’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
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 * 48 replies
 * 15 participants
 * Last reply from: [lensv](https://wordpress.org/support/users/lensv/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/#post-4043135)
 * Status: not resolved