• altimac

    (@altimac)


    I am using the Pro version of the plugin on a site running the Newspaper theme from TagDiv, which is essentially a badly-coded mess with a proprietary page builder that makes WP Bakery look good by comparison. Molongui’s support site actually informs users that there are only three WordPress themes, out of 30,000 or more, that their plugin has issues with, one of those being Newspaper and their cloud templates library. As I had bought the plugin prior to realizing this, I reported the problems I immediately experienced to Molongui support and then came across their info about compatibility.

    My experience in working with WordPress for the last eight years or so, is that with any other plugin that was upfront about which themes it was incompatible with, I would either have been told to switch to a different theme that adheres to WordPress coding standards and best practices, and/or perhaps been offered a refund. Instead, John, one of the developers, literally spent hours on our staging site basically hacking his own plugin to work around all the Newspaper theme’s shortcomings.

    It’s very rare to experience this level of support, even when the problems are with the developer’s own code, much less with someone else’s, and I would say the support deserves around 6.5 stars, were that an option.

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  • Plugin Author Molongui

    (@molongui)

    Thank you so much for your detailed and thoughtful review! We really appreciate your understanding of the challenges we face with certain themes, especially when they fall outside of standard WordPress coding practices.

    It was a pleasure working with you on your site, and we’re glad we could help make the plugin work with the Newspaper theme and the tagDiv Cloud Library plugin. We believe in going the extra mile for our users, and it’s wonderful to hear that our support efforts made a positive impact. Your kind words truly mean a lot to us.

    If you ever need anything else or have more questions down the line, don’t hesitate to reach out—we’re always here to help.

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