Title: Input Fields aren’t working
Last modified: December 23, 2022

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# Input Fields aren’t working

 *  Resolved [rickwall](https://wordpress.org/support/users/rickwall/)
 * (@rickwall)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/input-fields-arent-working/)
 * Hi,
 * No idea what’s causing this but the input fields on the stripe gateway at checkout
   arent displaying correctly. Made a quick screen share below;
 * [https://vimeo.com/784001012/71b39723ac](https://vimeo.com/784001012/71b39723ac)
 * Hopefully you have some ideas!
 * Thanks and speak soon,
 * Ricky
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finput-fields-arent-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/input-fields-arent-working/#post-16317994)
 * Hello [@rickwall](https://wordpress.org/support/users/rickwall/),
   Thank you for
   sharing the screencast!I didn’t find any similar reports nor was I able to reproduce
   the issue. One option you can try is navigating to `WooCommerce > Settings > 
   Payments > Stripe > Manage > Advance settings` and disable the option highlighted
   below.
 * 
   Link to image: [https://d.pr/i/sIPkLi](https://d.pr/i/sIPkLi)
 * If that doesn’t work, then please attach your system status report so we can 
   investigate this further.
   You can find it via WooCommerce > Status. Select “Get
   system report” and then “Copy for support”.  Once you’ve done that, paste it 
   here in your response.It’s also worth checking if there are any fatal error logs
   from WooCommerce > Status > Logs and choosing from the drop-down menu the `fatal-
   errors.log` option.Look forward to hearing back from you.
 *  [miket964](https://wordpress.org/support/users/miket964/)
 * (@miket964)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/input-fields-arent-working/#post-16329754)
 * Hi Ricky,
 * 
   I’ve had a report of the same issue from a customer trying to use checkout, 
   with the exact same presentation as you with the input fields . They were on 
   Win10 or 11 on Chrome. On my MB Pro the issue is not present in Chrome or Safari.
   Please let us know if you find a solution.
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/input-fields-arent-working/#post-16330275)
 * Hello [@miket964](https://wordpress.org/support/users/miket964/),
 * I understand you have the same problem but we need to handle each request individually
   in forums.
 * Please open your own thread and make sure to include as much information as you
   can.
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Input Fields aren’t working’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/input-fields-arent-working/#post-16330275)
 * Status: resolved