Support » Plugin: Facebook for WooCommerce » InitiateCheckout and Purchase Events

  • Resolved xszejdi

    (@xszejdi)


    Hi. I have a problem. I used “Facebook for WooCommerce” plugin for some time and then disconnected and installed “Facebook for WordPress” plugin. I can see that the two events “InitiateCheckout” and “Purchase” are not displayed correctly because the pixel helper shows that the pixel is activated twice. I have all the events configured correctly. I am afraid there is some residual data left after uninstalling “Facebook for WooCommerce”. The rest of the events show up correctly. Of course, before uninstalling, I disconnected the integration and made sure twice so I’m sure everything was properly disconnected. After all, Pixel Helper shows that the WooCommerce Integration still exists. You can see the proof below:

    https://imgur.com/a/QEg6dam

    I sincerely hope you will be able to help me. Thank you.

    The page I need help with: [log in to see the link]

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