InitiateCheckout and Purchase Events

Resolved xszejdi
(@xszejdi)

1 year, 10 months ago

Hi. I have a problem. I used “Facebook for WooCommerce” plugin for some time and then disconnected and installed “Facebook for WordPress” plugin. I can see that the two events “InitiateCheckout” and “Purchase” are not displayed correctly because the pixel helper shows that the pixel is activated twice. I have all the events configured correctly. I am afraid there is some residual data left after uninstalling “Facebook for WooCommerce”. The rest of the events show up correctly. Of course, before uninstalling, I disconnected the integration and made sure twice so I’m sure everything was properly disconnected. After all, Pixel Helper shows that the WooCommerce Integration still exists. You can see the proof below:

https://imgur.com/a/QEg6dam

I sincerely hope you will be able to help me. Thank you.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Aashik P – a11n
(@aashik)

1 year, 10 months ago

Hi there!

Am I understanding correctly that you’d like to remove all the data related to https://woocommerce.com/products/facebook/ extension from your store?

If yes, have you already tried the instructions under: Facebook for WooCommerce: Uninstall Plugin and Remove WooCommerce Facebook App?

Let us know if you’re still seeing the same behavior with the extension.

I’d also recommend sharing a screenshot of what you’re seeing via different mode as the link you shared is not accessible. If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Thread Starter xszejdi
(@xszejdi)

1 year, 10 months ago

Hi. Thanks for quick reply. Sorry, the link to the image is as follows:

https://piomateusz.pl/wp-content/uploads/2021/12/undefined-Imgur.png

Plugin Support Joash (a11n)
(@joashrajin)

1 year, 10 months ago

Hi @xszejdi 👋

Thanks for sharing that screenshot with us.

Just to confirm, did the steps from our docs that explain how to uninstall and remove the WooCommerce Facebook App help?

If it did not, please let us know so that we can advise you further 👍

Thread Starter xszejdi
(@xszejdi)

1 year, 10 months ago

Hi,
Yes, i did it and it didn’t help

Plugin Support B C. a11n
(@battouly)

1 year, 10 months ago

Hi @xszejdi,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)

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