Hi there.
Thank you for bringing this to our attention. We will definitely look into it.
Kind Regards,
Jarryd
Thread Starter
KTS915
(@kts915)
Unfortunately, this problem is still there.
Hi KTS915
So sorry this one wasnt fixed. We are looking definitely into it.
Kind Regards,
Jarryd
Thread Starter
KTS915
(@kts915)
Jarryd,
Just tried this again, and now it reports “5 hours ago” as the initial time. But I think this is a clue as to the issue here.
We have recently changed to daylight saving time here, so I suspect that the time that SolaST is recording is correct by some measure, but isn’t hooking into each site’s own time zone.
Thread Starter
KTS915
(@kts915)
Looking at this further, it seems that the original time of submission of a question is accurate, so that means that get_the_time() on line 885 of sola-support-tickets\sola-support-tickets.php is working fine.
The problem seems to be with class=\"sola_response_time\" on line 943 of the same file. Presumably, that’s taking the time from somewhere other than the timezone set within WordPress. (I have checked, and I do have that set correctly in Settings -> General.)
Hi KTS915
Thank you so much for insight into this. We will have a look at this and try sort it out ASAP.
So sorry it wasnt fixed in the update we released today.
Kind Regards,
Jarryd
Thread Starter
KTS915
(@kts915)
Just found this post, which explains the timezone issue and how to fix it.
Hi KTS915
So sorry for only getting back to you now.
Thats great. Thank you very much for that!
We will be sure to look into this.
Kind Regards,
Jarryd
