Title: Initial error when placing orders
Last modified: August 6, 2017

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# Initial error when placing orders

 *  Resolved [webharvest](https://wordpress.org/support/users/webharvest/)
 * (@webharvest)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/)
 * I manually generate orders for some of my customers and then send them an invoice
   with a link to their “customer payment page”. I was running some test because
   customers were complaining of errors. I tried not clicking the agree to the terms
   and conditions and then hit place order. When I did that it scrolls back to the
   top of the page and I see the error that says “PLEASE CLICK THE BLUE “PAYPAL”
   BUTTON BELOW TO LOG INTO YOUR PAYPAL ACCOUNT BEFORE PLACING YOUR ORDER.” but 
   it shows the page is loading. After the page loads it will give the correct error“
   You must accept our Terms & Conditions.”
 * This can be confusing to our customers depending on how long it takes for the
   page to reload.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [webharvest](https://wordpress.org/support/users/webharvest/)
 * (@webharvest)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/#post-9385921)
 * One added note. If I accept the terms and conditions and place an order the same
   PLEASE CLICK THE BLUE “PAYPAL” BUTTON BELOW TO LOG INTO YOUR PAYPAL ACCOUNT BEFORE
   PLACING YOUR ORDER.” appears until the page reloads and shows the order has processed.
 *  [D Smith a11n](https://wordpress.org/support/users/dsmithweb/)
 * (@dsmithweb)
 * Automattic Happiness Engineer
 * [8 years, 9 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/#post-9399305)
 * Hi there!
 * Sorry to hear of this issue. I haven’t been able to replicate this. Based on 
   the conditions in which this message is triggered by the plugin, however, it 
   sounds like there may be a scripting conflict or error.
 * If you switch temporarily to a default theme like Twenty Seventeen and disable
   plugins besides WooCommerce core and PayPal Powered by Braintree, does that message
   still appear?
 * Is your site’s version of PHP up-to-date? I would recommend looking at things
   that might be interfering with timely page load and/or Javascript execution.
 *  Thread Starter [webharvest](https://wordpress.org/support/users/webharvest/)
 * (@webharvest)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/#post-9403336)
 * It looks like I’m running PHP 5.6. What version of PHP were you running when 
   you did your test? I’ll have to wait to try removing plugins and themes. Don’t
   want to go into maintenance mode right now.
 *  [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * (@fullysupportedphil)
 * Automattic Happiness Engineer
 * [8 years, 8 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/#post-9408605)
 * Hey webharvest,
 * PHP 5.6 is fine.
 * The issue is likely a theme or plugin conflict as Damien mentioned. Please try
   switching your site to the Twenty Seventeen or Storefront theme’s and then try
   again. If you still get the error, next disable all plugins except for WooCommerce
   and PayPal powered by Braintree.
 * If either of those steps solves the problem, you’ll know there is a conflict.
   You can then begin reactivating everything, one at a time. Keep checking as you
   reactivate your theme/plugins to find which one is causing the issue. You will
   then want to reach out to the developer of whichever plugin/theme caused the 
   issue.
 * If you still get this error when all other plugins are disabled and using the
   Twenty Seventeen theme, please open a new support ticket with us. You can open
   a ticket by going to [http://www.WooCommerce.com](http://www.WooCommerce.com),
   then click on **Support > Helpdesk > Create a ticket > Free plugins.**. Please
   make sure to include a temporary Administrator username and password with your
   message, so that our team can take a look at your site.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Initial error when placing orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon-
   256x256.png?rev=3234800)
 * [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/initial-error-when-placing-orders/#post-9408605)
 * Status: resolved