Support » Plugin: Infusionsoft Gravity Forms Add-on » Infusionsoft feed setup:Can't get past selecting a form

  • Resolved sonora33


    After entering the Infusionsoft domain and API key, I’ve been trying to create a feed. I’ve selected a form in the first select box, and immediately see the little spinny thing to the right of the select box. I suspect it’s trying to reach Infusionsoft at that point, but the spinny thing never stops.

    I have the latest version of WP, and the latest version of Gravity Forms. We have double-checked the Infusionsoft settings. What do you suggest?

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Just following up — any suggestions? We are now live and would like this to work. Thanks!

    I’m getting this too and came here seeking help! Thing is I already have one form set up (and working perfectly!) Now I want to set up a separate form with a different infusionsot tag and it just spinning and spinning and spinning…..

    Would really appreciate any help!

    First issue I’ve had with an otherwise excellent plugin, thank you!

    Plugin Contributor Zack Katz


    1) Please try using Chrome or Firefox if you’re not already
    2) Send me the Javascript error information
    3) Send me your Infusionsoft info so I can debug:

    Uncaught SyntaxError: Unexpected identifier load-scripts.php:2
    runResponse load-scripts.php:2

    Plugin Contributor Zack Katz


    Okay, this seems to be a similar issue to another plugin, which was quickly solved once someone provided some account login credentials.

    If you want this fixed, please email with an Infusionsoft login. FYI, I access my email using SSL (secure connection).

    What is the quick solution, since I certainly am not sending my login credentials via email?


    Hi Zack – I need to get permission from the client to share their API info with you, I can do that but is there perhaps something you might have us try first?

    I’m also hesitant to send it the data via email, even if you access it via SSL. If needed, I’ll email you a temporary admin login to the WP site.

    Plugin Contributor Zack Katz


    This is fixed now, thanks to @sonora33. It was a problem with tags having non-alphanumeric characters that broke the script.

    Please review the plugin on!

    Thank you Zack – I’ve installed the update to the plugin and it’s working now. Much appreciated!

    These forums work best if there is an answer posted. I see that sonora33 helped somehow, but I don’t see where this was answered. I could really use some info right now!

    You are right @mcgeorge40 — I hate unanswered q’s when I’m looking for a solution.

    if I remember correctly, Zack went in with my login to troubleshoot, and then released an update to the plugin to resolve he issue. I don’t know exactly what he did.

    Best of luck!

Viewing 11 replies - 1 through 11 (of 11 total)
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