Constant Contact for WordPress
Information submitted isn't being saved in CC database! (6 posts)

  1. seminarsam
    Posted 3 years ago #

    When contact information is submitted through the wordpress plugin (version 2.4.1), it's not being saved to the database. The new contact doesn't show up in the list, neither on contact list on the wordpress admin page, nor the official list on the Constant Contact website. This issue may be related to this one (http://wordpress.org/support/topic/contacts-not-adding-to-constant-contact-1?replies=6). How can I fix this?


  2. Krista Molino
    Posted 3 years ago #

    Having the same problem on our site.

  3. seminarsam
    Posted 3 years ago #

    I've already tried Constant Contact tech support chat. They said they can't help with any issue concerning the WP plugin. Then they gave me a phone number for the developer of the plugin. The number was just a busy signal. :( Then they ended the chat.

  4. dlmweb
    Posted 3 years ago #

    Zack Katz,
    Are you supporting your plugin?

    For several weeks now, when subscribers sign up on the WordPress website the information is not being transmitted over to the Constant Contact lists.

    How do we troubleshoot this?

  5. dlmweb
    Posted 3 years ago #

    If this is helpful, the last activity log I have is dated March 11, 2013 and contains this error:

    Warning: extract() [function.extract]: First argument should be an array in /home/content/53/5012253/html/wp-content/plugins/constant-contact-api/admin/activities.php on line 88

  6. Zack Katz
    Plugin Author

    Posted 3 years ago #

    @dlmweb - I recommend using the http://wordpress.org/extend/plugins/contact-form-7-newsletter/ plugin until this is fixed.

    I'm releasing a huge update in a couple weeks that should fix this issue.

    The extract warning is unrelated....

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