Support » Plugin: Quick Paypal Payments » Information fields not being passed to PayPal + your support link doesn’t work

  • I tried to submit a support ticket, but your ticket system is completely offline.

    We’re Running WP 4.5.7. I’ve added two custom Personal Information Fields in the form settings. I noticed the note that says “The information will be collected and saved and passed to PayPal……they may have to fill in the information again when they get to PayPal”, however, PayPal no longer shows this information (the custom information fields) when customers are redirected to PayPal to complete the payment.

    This is a serious problem for us, and I hope there is a solution for this. I suspect that maybe PayPal’s recent interface changes may have something to do with it, I don’t know. But we definitely need this to work.

    I noticed that the plugin hasn’t been updated in some time, and wondering if you may need to update the plugin to work with the current PayPal system.

    I hope you haven’t abandoned the plugin, and that you can get back to me and let me know what we can possibly do to get this functioning properly.

    Thanks… (sorry I had to post this here but had no choice since your ticket system is gone)

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  • Thread Starter geminiman7


    One more problem: After making some minor adjustments to the Reference, Email address and Comment fields, NONE of the changes are saving now! I’ve cleared the cache, restarted the browser, tried three other browsers (using Firefox but tried Chrome, IE + Edge) to no avail. I’m not sure if this is fully compatible with the current stable version of WordPress, and it doesn’t appear to work with PayPal properly any more…

    I don’t have a support ticket system – so not sure where you were trying to post.

    However, the information does get passed to PayPal, but PayPal may or may not chooses to use the data. I have no control over this.

    I’ve just tested the plugin and all changes are being saved as they should. So not really sure how to help with this. Can you contact me via the plugin website with your site URL so I can take a look:

Viewing 2 replies - 1 through 2 (of 2 total)
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