Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Infinite spinning wheel on donation confirmation page

  • Resolved arminghasemazar

    (@arminghasemazar)


    Hi.

    Unfortunately we don’t see confirmation page after finalizing the donation procedure through Stripe. I did many investigations such as disabling all plugins but GiveWP, installing health & troubleshoot plugin, etc. My WordPress is linked to CloudFlare, where basically none of its settings is enabled. It’s acting as just a DNS (no minify, rocket loader, firewall, …). I made a firewall exception rule for stripe webhook in CloudFlare (disable security) but that didn’t help as well. My .htaccess includes only normal SSL and WP commands. I also added define( ‘GIVE_USE_PHP_SESSIONS’ , false); but that also didn’t solve the issue. I must say that the payment is actually processed successfully and we receive the receipt both from Stripe and WP. Regarding Stripe, I already followed your manual and all events are subscribed.

    I have checked all support threads and followed all recommendations but none worked out. I’m running out of idea now 😀

    FYI, I have created a test donation form to test out (ignore the theme as we are still building the website).

    We also have another donation form, which is live for accepting donations for our current campaign.

    Would you please help me out with this issue?

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    We have been in touch on this item via our support channel, so I’ll close this for now. Please reply to your support email if you continue to have trouble. Thank you!

Viewing 1 replies (of 1 total)
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