Infinite scroll not working as exptected

  • Resolved mitch827

    (@mitch827)


    7 years ago

    Test environment, fresh new wp installation.
    PHP_VERSION: 7.1.7
    WORDPRESS_VERSION: 4.9.5
    JETPACK__VERSION: 6.0
    Theme: Twentyseventeen
    Plugin installed: only jetpack in dev mode
    Posts created: 4 for test

    WHAT I DID:
    enabled infinite scroll via jetpack setting, disabled load posts with scroll in wp reading settings. Blog pages show at most: 2

    WHAT I EXPECTED: as usual, I expected the “Older posts” button show up after two posts and, when I click on it, I expected to see the last two posts.

    WHAT HAPPENED: On click, no posts loaded.

    Setting the option “Blog pages show at most: 1”, and clicking on the older posts button, the second post get skipped, but the third and fourth post are loaded correctly.
    Adding 1 more post (total 5 posts) and setting the option “Blog pages show at most: 2” the third and fourth post get skipped and the fifth is loaded correctly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tracy

    (@tmmbecker)

    7 years ago

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/?rel=support

    Thanks!

    themightyant

    (@themightyant)

    7 years ago

    I have exactly the same problem. I contacted the Jetpack team via their website last week but have had no response. Effectively Infinite Scroll is missing the first set of new posts in your case where 2 show at a time this is posts 3 & 4. In my case where 10 show at a time this is 11-20. After that everything works OK. I have changed this value and that holds true.

    Thread Starter mitch827

    (@mitch827)

    7 years ago

    I contacted the jetpack support too last week with a live link to my local test env. but had no response as you.

    Tracy

    (@tmmbecker)

    7 years ago

    We have a backlog of support requests at the moment from folks without a paid Jetpack plan, and we’re working through them as quickly as we can.

    Did you contact us on Friday, @mitch827? If so, it might take us a bit to get to your email. I can have a look in the system to make sure that we received your email. Is your WordPress.com username also mitch827?

    @themightyant I do see that your username is the same, but I’m not seeing any recent emails from the email address associated with that account. If you contacted us from a different email account, then it’s possible that we have your email but haven’t gotten to it just yet.

    If you did email us from the same address, then if you could submit that request again, we’ll get to it as soon as possible.

    Here’s the link again:

    https://jetpack.com/contact-support/?rel=support

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Infinite scroll not working as exptected’ is closed to new replies.