Support » Fixing WordPress » index.php – wordpress files 'missing'

  • Hi all,

    Thanks for reading in advance. I am running a (very) outdated version of WordPress because the theme I purchased was never updated to newer editions, and of late I have been having issues with CPU throttling leading to Database Error messages etc.

    I made some enquiries about this because I am looking now at updating my WordPress version and uploading a new theme, and I was told the following by the host’s support team:

    ‘according to the index.php file in the public_html folder, it’s a wordpress site but all the wordpress files are missing so I don’t know how the website is working’

    The website itself still works but before I start migrating to new WP versions and themes I’d like to get to the bottom of this and make sure the foundations are strong.

    Could someone please help advise as to what this means and how I can go about fixing it? Thanks very much.

    The site is:

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  • Krishna



    Thanks Krishna for your reply. However my worry is that if the files are ‘missing’ as stated above, then the backed up database in itself would be corrupt / problematic which could jeopardise the transition completely.

    I suppose what I’m trying to establish is if the above statement – that the wordpress files are missing – is accurate. And if so why? And how can I rectify the situation if so, before beginning the upgrading WordPress process you have linked to?

    I hope that is clear…




    First make a backup of your entire site, most importantly your database. You can use the database in each step of the process in the link I gave above.

Viewing 3 replies - 1 through 3 (of 3 total)
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