• I paid for the Pro version and support, I’m having trouble with their upgrade so I bought a newer version of the plugin AND support to help. Every question has a 24-hour turnaround, they have twice now said my purchase code is invalid (it’s right), they don’t answer all the questions but push back hard on what we might have done wrong by blaming other plugins without digging any deeper. Their English is very poor. Every response is addressed “Dear sir!” (I am not a sir). Without this upgrade, I can’t do updates to Elementor or WordPress.

    The software is OK, though quirky. Settings I think I’ve turned off still keep showing up. And see above, clarifying questions to support are not addressed well or in a timely manner. I’m frustrated enough with their support that I’m considering switching classifieds plugins to something with fewer functions that has better support to get my site properly secure.

Viewing 1 replies (of 1 total)
  • Plugin Author RadiusTheme



    I am extremely sorry you face license related issue. License related issue normally I (admin) handle. But I don’t get this ticket maybe my other support members replied to you.

    I search my ticket system don’t get your ticket by name. Can you please send me the ticket ID Or create a new ticket to mention me then I will check and fix your issue?

    Hope you will update your review and rating.


Viewing 1 replies (of 1 total)
  • The topic ‘Incredibly frustrating support’ is closed to new replies.