Incredible Support – User Registration & Membership Pro]
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We are a small company with no in-house webmaster so we must maintain our website ourselves and therefore rely heavily on Plugin creators for support when something goes wrong. We use URM paid version to register clients using user-defined fields on top of the WP ones. Furthermore, we also restrict parts of our site to registered members only. This plugin is mission-critical for us. We recently had a problem which rendered our site unworkable when we could not register new members. We assumed the problem was with URM (turns out it wasn’t) and the help we received went far beyond our expectations because they logged in using temporary admin access and identified a conflict with two other still active but legacy plugins which were conflicting with URM. This level of support is unusual in our experience, particularly when you consider the issue was not even caused by their plugin. We are deeply grateful to the URM team for getting our site working again and thus this review.
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