Support » Plugin: KP Fastest Tidio Chat » Increased load times

  • Resolved clonemykey



    We absolutely love your plugin except for it’s impact on speed. Our load times went from an average on desktops ~1.2 seconds to ~6.5 seconds and on mobile ~6.0 seconds to ~9.5 seconds.

    To mitigate this we used a plugin load filter to disable all your scripts on our mobile page — which was being effected the worse. Is there anyway around this? I noticed you have 8 different requests being loaded, are all those necessary? I would love if these could be encapsulated into Autoptimize plugin.



    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kreativo Pro


    Hi @clonemykey Thanks for the feedback.

    Our plugin loads Tidio on a setTimeout. But once the Tidio script fires, Tidio loads a lot of JS files that they need to initiate their chat. We can’t control that as Tidio is a third-party service.

    On top of all these, we have noticed that recently Google test waits when setTimeout is there. Once setTimeout fires, then the test completes.

    This means if you reduce the delay time from 5000 to 1000, you’ll get better load time.

    We are working on a solution to load chat on user interaction events. That’ll solve all the issues that you mentioned now. Please wait for new updates 🙂

    Kreativo Pro

    • This reply was modified 9 months, 1 week ago by Kreativo Pro.
    Thread Starter clonemykey


    Awesome, how do I reduce the delay time?

    I know this would probably disable user tracking in the dashboard but only loading a small bubble until user interaction would be so slick and sweet. Having a url parameter set that triggers the rest of the files would allow users to maintain the chat between pages. I’m sure it’s harder than I imagine but that would put your chat above absolutely every other plugin that I’ve tried.

    – CMK

    Plugin Author Kreativo Pro


    Yes @clonemykey we are working on a solution to do exactly that 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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