We’ve recently moved over to AWS server on Cloudways.
Since then, we have noticed an increase in false positives – with many of our customers form submissions being marked as spam and not coming through.
On these, we’ve noticed the “*** Forbidden. Please enable JavaScript. ***” within the Request Details information. (Not sure whether that was previously the case or not, but adding in case it is important.)
Any ideas on why the number of false positives have increased dramatically lately?
Hello, @eugenecleantalk Yes, I have detected different WordPress websites with Clean Talk services, in the same situation of false positives. It’s been happening since Oct 03, 2023 07:32:21 (At least) WordPress 6.3.1 Anti-Spam by CleanTalk Version 6.19.1
Example, in Service #1330619 I try to change the configuration, but it does not allow saving it, it stays blocked.
Appears the next message:
Synchronization process failed. Please check the access key and restart the synch.
Data synchronization with the cloud. Typically, it takes a few seconds. “Sincronización de datos con la nube. Normalmente, tarda unos segundos.”
I’m trying to activate: Use the WordPress HTTP API But it does not allow saving, the blocking message appears and it does not allow making changes to the plugin configuration.
I have restarted the plugin and now it has allowed me to make the change.
Thanks,
This reply was modified 1 year, 2 months ago by gesdi.
With the suggested changes and the reconfiguration everything works well again. I have performed a form submission test and it sends them correctly. Thank you so much!
Further to the false positives, we are also getting some heavy server usage from CleanTalk plugin, which is negatively affecting/crashing our website.
One of the items is the following SQL query:
UPDATE grxxxxx_options SET option_value = ‘1696463845’ WHERE option_name = ‘cleantalk_cron_last_start’ │ 101.262s │ 8
Which takes 1 minute and 41 seconds to run.
We are getting a lot of 503 database connection errors on our site, along with “Connection timed out 522 error” and “A timeout occurred 524 error”.
We look forward to hearing back at your earliest with regard to this.
Let me know if you need anything further from our end.
Regards,
Luke
PS. Our hosting company also noted there has been a higher number of hits on cleantalk “│ /wp-json/cleantalk-antispam/v1/alt_sessions │ 4696 │”. I’ve tweaked a couple of small settings within CT, but look forward to your expert assistance on this one, to resolve the issues being experienced. Thank you.
I have implemented them, cleared cache and will monitor and let you know if we are still experiencing issues with 503 database erros, 522 and 524 server errors, etc.
Have you found out any further casue for the recent increase in false positives?
