Title: Incorrect Verification code
Last modified: August 22, 2016

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# Incorrect Verification code

 *  Resolved [Sai Siddula](https://wordpress.org/support/users/uorwst/)
 * (@uorwst)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/)
 * Hi,
 * We recently upgraded our wordpress multisite to 4.0.1 and since then we are unable
   to create new users. Whenever we try to create new user, irrespective of which
   site, we get “Incorrect verification code” error. I was searching on internet
   for this error but no luck. Could some please advise ?
 * Thanks
    Sai

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5589875)
 * “Incorrect verification code” is from a plugin I would think.
 * What registration plugins are you running?
 *  Thread Starter [Sai Siddula](https://wordpress.org/support/users/uorwst/)
 * (@uorwst)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5589920)
 * I disabled all the plugins but still I get the error. Not sure I understand by
   registration plugins. Below is the list of plugins we have currently installed.
 * akismet, all in one seo pack, google analytics, hello dolly, jetpack by wordpress.
   com, jw player 6, more privacy options, multisite administrator tools, nextgen
   gallery, peter collaboration emails, resend welcome email, sharedaddy, site template,
   social, subscribe2, themes visibility manager, wordpress importer, wordpress 
   mu domain mapping, wp ui-tabs, accordions and more.
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5589955)
 * Where are you creating the user? From the wp-admin/network pages?
 *  [User78342324](https://wordpress.org/support/users/rune-vantage/)
 * (@rune-vantage)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5589984)
 * **[@sai](https://wordpress.org/support/users/sai/) Siddula**, do you have a two
   step authentication plugin installed?
 *  Thread Starter [Sai Siddula](https://wordpress.org/support/users/uorwst/)
 * (@uorwst)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5589997)
 * Thank you all for your replies.
 * After much digging I found that there was one more plugin installed in the back-
   end which is not visible in the UI list of plugins. That plugin is adding captcha
   code to the user registration page. That is working fine if any new person tries
   to register through blogs website. But the same plugin is causing error even 
   when administrator tries to add through dashboard->add users page.
 * When I looked in to the code, its adding action and filters. like this –
 *     ```
       add_action('init', 'signup_init');
       add_action('signup_extra_fields', 'signup_user_captcha_field');
       add_filter('wpmu_validate_user_signup', 'signup_user_captcha_filter');
       ```
   
 *     ```
       function signup_user_captcha_filter($content)
       {
       	if (!empty($_POST['captcha']))
       		$_SESSION['entered_captcha'] = $_POST['captcha'] . $content['user_name'];
   
       	if(empty($_SESSION['entered_captcha']) || $_SESSION['captcha'] . $content['user_name']!= $_SESSION['entered_captcha'])
       		$content['errors']->add('captcha', __('Incorrect verification code.'));
   
       	return $content;
       }
       ```
   
 * Is it possible to check if the logged in user is Admin and skip this error?
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5590014)
 * You’ll really want to ONLY call that on the front end registration. So wrap it
   with this:
 *     ```
       if ( !is_admin() ) {
           add_action('init', 'signup_init');
           add_action('signup_extra_fields', 'signup_user_captcha_field');
           add_filter('wpmu_validate_user_signup', 'signup_user_captcha_filter');
       }
       ```
   
 * See [http://codex.wordpress.org/Function_Reference/is_admin](http://codex.wordpress.org/Function_Reference/is_admin)
 *  Thread Starter [Sai Siddula](https://wordpress.org/support/users/uorwst/)
 * (@uorwst)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5590067)
 * Thanks Ipstenu, it worked like a charm!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Incorrect Verification code’ is closed to new replies.

## Tags

 * [multisite](https://wordpress.org/support/topic-tag/multisite/)
 * [new-user](https://wordpress.org/support/topic-tag/new-user/)

 * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/)
 * 7 replies
 * 3 participants
 * Last reply from: [Sai Siddula](https://wordpress.org/support/users/uorwst/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/incorrect-verification-code-1/#post-5590067)
 * Status: resolved

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