Title: Incorrect stock change while order processing Last modified: April 16, 2022 --- # Incorrect stock change while order processing * Resolved [MooMee](https://wordpress.org/support/users/moomee8668/) * (@moomee8668) * [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/) * Hello, Already few times encounter similar issue: stock decreased incorrectly while order processing. Last example: * ``` Initial stock = 10 1. Order placed (8 pcs) 15 April 2022 at 00:19 Stock levels reduced: [product name] (ET-010) 10→2 2. Automatically wwitched to "On hold" 15 April 2022 at 00:19 Awaiting check payment Order status changed from Pending payment to On hold. 3. Order checked by manager and switched to "Pending payment". No other orders for this product or manual stock changes at the same time. 15 April 2022 at 10:52 Order status changed from On hold to Pending payment. Order details manually sent to customer. 4. Incorrect stock adjustment! Should be: 2→10 15 April 2022 at 10:52 Stock levels increased: [product name] (ET-010) -16→-8 5. Payment made via PayPal. Stock reduced correctly, but due previous incorrect value current stock is wrong 15 April 2022 at 15:37 IPN payment completed Stock levels reduced: [product name] (ET-010) -8→-16 Order status changed from Pending payment to Processing. ``` * If duplicate happened somewhere (decreased 2 times by 8), it would be 10→2→-6 But here it become “-8” Product allowed for backorders, but in this case stock is enough, backorder should not happen… Viewing 4 replies - 1 through 4 (of 4 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/#post-15563938) * Hi, * To check much better into the issue please provide the following information: * Could you please share a copy of your site’s System Status? You can find it via` WooCommerce > Status`. Select “Get system report” and then “Copy for support”. * Error Log: Share a copy of any fatal error log found under `WooCommerce > System Status > Logs` (if any). * Thanks. * Thread Starter [MooMee](https://wordpress.org/support/users/moomee8668/) * (@moomee8668) * [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/#post-15564129) * Hi! Here are system report: * ``` ### WordPress Environment ### WordPress address (URL): https://www.intomyshop.net/en Site address (URL): https://www.intomyshop.net/en WC Version: 6.4.0 REST API Version: ✔ 6.4.0 WC Blocks Version: ✔ 7.2.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 800 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 7.2.18 PHP Post Max Size: 300 MB PHP Time Limit: 600 PHP Max Input Vars: 10000 cURL Version: 7.29.0 NSS/3.36 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.40-MariaDB Max Upload Size: 300 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.0 WC Database Prefix: wp_ Total Database Size: 85.24MB Database Data Size: 71.03MB Database Index Size: 14.21MB 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Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (49) ### MooMee Shipping Label, Tracking and Order Items into QR-code for WooCommerce Admin: by MooMee – 1.2.1 MooMee Request track callback from Thailand Post: by MooMee – 1.0.1 MooMee Thailand Post online rates for WooCommerce Admin: by MooMee – 1.1.0 Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.4 Open Currency Converter: by David Artiss – 1.4.5 ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.14 Ban Hammer: by Mika Epstein – 2.8 Block List Updater: by pluginkollektiv – 1.0.0 Classic Editor: by WordPress Contributors – 1.6.2 Code Snippets: by Code Snippets Pro – 2.14.3 Comment Link Remove: by QuantumCloud – 2.2.2 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.3 Exchange Rates Widget: by CurrencyRate.today – 1.4.0 Fast Velocity Minify: by Raul Peixoto – 3.2.6 Instant Articles for WP: by Automattic Dekode Facebook – 4.2.1 WordPress File Monitor: by nicolly – 1.0.9 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0 Google Language Translator: by Translate AI Multilingual Solutions – 6.0.14 Site Kit by Google: by Google – 1.72.0 Inventory History: by Yashar Hosseinpour – 0.1.2 MooMee E-mail to Line: by MooMee – 1.0.3 Loco Translate: by Tim Whitlock – 2.6.1 Ninja Forms: by Saturday Drive – 3.6.9 Omise Payment Gateway: by Omise and contributors – 4.19 RaCar Clear Cart for WooCommerce: by Rafa Carvalhido – 1.2.1 Schema: by Hesham – 1.7.9.4 Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0 Simple Local Avatars: by Jake Goldman 10up – 2.2.0 Tawk.to Live Chat: by Tawkto – 0.7.1 Telefication: by Foad Tahmasebi – 1.8.1 Gateway for Wise on WooCommerce: by alx359 – 2.1.2 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.20 Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2 BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.1 Woo Discount Rules: by Flycart – 2.4.0 WPC Fly Cart for WooCommerce: by WPClever – 4.2.8 WooCommerce Colors: by WooThemes – 1.0.7 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4 WooCommerce: by Automattic – 6.4.0 (update to version 6.4.1 is available) Wordfence Security: by Wordfence – 7.5.9 WP Crontrol: by John Blackbourn & crontributors – 1.12.1 WP Mail SMTP: by WPForms – 3.3.0 SEOPress: by SEOPress – 5.6 WooCommerce Stock Synchronization: by Pronamic – 2.5.0 WPDT Payment (Free): by Wisan Namwongsa – 1.2 WPFront Notification Bar: by Syam Mohan – 3.2.0 YITH WooCommerce Ajax Search: by YITH – 1.18.0 YITH WooCommerce Compare: by YITH – 2.13.0 YITH WooCommerce Wishlist: by YITH – 3.8.0 ### Inactive Plugins (1) ### MooMee Debug output to Log: by MooMee – 0.0.1 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: THB (฿) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #4 - / Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /account/ Terms and conditions: #1449 - /return-policy/ ### Theme ### Name: ColorMag MooMee Version: 1.4.6 Author URL: https://okdentang.com/moomee/ Child Theme: ✔ Parent Theme Name: ColorMag Parent Theme Version: 2.1.1 Parent Theme Author URL: https://themegrill.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 399 Oldest: 2022-03-27 11:14:16 +0700 Newest: 2022-04-16 18:43:08 +0700 Pending: 5 Oldest: 2022-04-17 07:38:35 +0700 Newest: 2022-04-21 16:03:32 +0700 ### Status report information ### Generated at: 2022-04-16 20:54:19 +07:00 ``` * Logs have last entry on 23 March, so not connected with current issue (happened on 15 April) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/#post-15567305) * Hello, * Thanks for sending the system status report. * > PHP Version: 7.2.18 * When checking it, I can confirm the site is using an outdated version of PHP ( We strongly recommend version 7.4 or higher). * To update it please check this documentation: [https://woocommerce.com/document/update-php-wordpress/](https://woocommerce.com/document/update-php-wordpress/) * Once it is updated please be sure to switch your theme temporarily to [Storefront](https://www.woocommerce.com/storefront/), disable all plugins except WooCommerce, and repeat the action that is causing the problem i.e. you can create a test order. If the issue disappears it means there was a conflict with the theme or plugins, and you can reactivate them one by one until the cause of the issue is found. * [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)` * Note: We recommend the plugin [WP Staging](https://wordpress.org/plugins/wp-staging/) for quickly spinning up a new test site, just in case you would not like to touch the production site for the testing. * Let us know how it goes. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/#post-15591542) * We haven’t heard back from you in a while (I think you have been able to find a solution), so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue. * Thanks. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Incorrect stock change while order processing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [backorders](https://wordpress.org/support/topic-tag/backorders/) * [incorrect](https://wordpress.org/support/topic-tag/incorrect/) * 4 replies * 2 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [4 years ago](https://wordpress.org/support/topic/incorrect-stock-change-while-order-processing/#post-15591542) * Status: resolved