Incorrect email address entered by user

  • relayline

    (@relayline)


    8 years, 1 month ago

    Hi, have been using this plugin for a few years now and without any problems so a thumbs up from me!! Just a query re4ally, I have found that when a client enters his email address incorrectly in the booking form, for instance .con instead of .com, the booking appears in the backend system however no emails are send to admin. My client relies on emails rather than the backend bookings. I presume when the user hits the book now button the order of events is send to backend system then the booking pending email is sent to the user, then I guess if the email is incorrect the system stops there? so the client does not receive any notification about the booking, Is there any way of changing this so they get a notification. Users telephone number is required so they can at least notify them using this. Many thanks for your help and great work on this plugin 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
  • NateWr

    (@natewr)

    8 years, 1 month ago

    Hi @relayline,

    The plugin will still try to send an email, even if the address is wrong. Although unlikely, an email address like anyone@gmail.con is still a valid address, so the program makes no assumptions.

    If you’re not receiving the email, it may be getting blocked either by your email server or by the recipient server (in this case, the admin’s email address provider). You’ll need to explore this issue further with your web host. If you contact them with the date and time of an email that should have been received but wasn’t, they should be able to look at their email logs to see if an email was sent. If it was, but it was blocked by the recipient server, they’ll often receive a return notice with more details about why it was blocked.

    Thread Starter relayline

    (@relayline)

    8 years, 1 month ago

    Many thanks Nate will do… Did a test myself using my email with .con and no email got through to the admin!!

    Thread Starter relayline

    (@relayline)

    8 years, 1 month ago

    Hi Nate…. the reply from the server folk….

    We checked and it looks like the plugin doesn’t support new / wrong TLDs like .con , see https://wordpress.org/support/topic/new-tlds-are-causing-an-error-on-certain-emails/

    Please advise the developer according to this and let us know if you need further assistance our side.

    They did send me the detailed log and the results of several test they did, but obviously I am not going to post them here 🙂

    NateWr

    (@natewr)

    8 years, 1 month ago

    Hi @relayline,

    If you are using the Postman SMTP/Email Log plugin in that link, you’ll need to follow up with them. My plugin doesn’t actually perform the email sending, but hands it off to WordPress, so any plugin you’re using that overrides WordPress’ mailing functions may also be causing issues.

    Thread Starter relayline

    (@relayline)

    8 years, 1 month ago

    Hi Nate of course, just letting you know as you do make a suggestion of using Postman SMTP… The answer for others using your plugin is to now use Post SMTP, this seems to be work with miss spelt or new domain extensions.

    NateWr

    (@natewr)

    8 years, 1 month ago

    Hi @relayline,

    I recommend using the Postmark service, not Postman SMTP. Postmark is a third-party email sender, with an official plugin. It’s easy to get confused with so many competing plugins in the WordPress ecosystem. My full post about Postmark is below:

    https://themeofthecrop.com/2016/05/24/make-sure-restaurant-emails-delivered-every-time/

Viewing 6 replies - 1 through 6 (of 6 total)

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