• Resolved met45

    (@met45)


    Hi!

    In my client site, Segítség/E-mail beállítások section the data tables width not correct.
    If I push Alt button, the table stretched correct width.

    The tables work correctly 1-1,5 years, a few months ago it got bad width.

    I don’t know, which wrong, the data tables generator os Site origin page builder.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi 🙂

    Try resolving the JavaScript error present on the page. To view the error, follow these steps:

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    The error originates from jquery.nav.min in the theme’s JS folder.

    Or, temporarily switch to a default theme like Twenty Nineteen and see if the issue resolves.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi @met45

    A quick follow-up. Hopefully, you’ve been making progress since posting.

    Thread Starter met45

    (@met45)

    Hi Andrew!

    Thank you your help, but unfortunately i don’t know what i should see:(
    I don’t understand coding.
    Alternative solution, change the column background so not very striking 🙂

    Plugin Support Andrew Misplon

    (@misplon)

    Hi, no problem.

    I suspect an issue with your theme is causing the problem. Please, try the following test. Go to Appearance > Themes and temporarily switch to Twenty Nineteen theme and then check the issue. Does the problem resolve when temporarily changing to a default theme?

    Thread Starter met45

    (@met45)

    Hi Andrew!

    Temporarily enabled the Twenty Nineteen theme and the promlem is same.
    If I press something (ALT button) the table strectched full widht.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update.

    Please, can you take a screenshot of the issue as you see it and upload that screenshot to imgur.com and send us the link.

    Thread Starter met45

    (@met45)

    Hello,

    picture
    As I say the tables work correctly 1-1,5 years, a few months ago it got bad width.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the screenshot.

    I’m not quite following how this row is meant to be displayed. If the layout corrects when you press the alt key, please, screenshot that result and upload to Imgur and send the link.

    Please, also, export the layout, edit the page, click Layouts > Import/Export > Download Layout. Upload the layout to wetranfer.com (no email address is required) or the sharing site of your choice and send the link so we can inspect the layout locally.

    Thread Starter met45

    (@met45)

    A say earlyer, change the column background, covering the error.
    New picture without background colour. So the problem is more visible.

    That is good for you, I exporting the site with BackWPup plugin?
    Sorry I don’t find Download Layout button and what I find save only xml file 🙁

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks

    If you edit the page in Page Builder click the Layouts button the a modal window opens then click Import/Export and then download Layout to get the JSON export of the page.

    Sent from mobile.

    Thread Starter met45

    (@met45)

    Ahh, you need the json file.
    https://we.tl/t-kGxHvtlkbh is.

    Plugin Author SiteOrigin

    (@siteorigin)

    Thanks for explaining.

    The Page Builder cell has the correct width. The issue is within your table (Supersystic Table) which has a hardcoded width of 333px. Please, see https://imgur.com/a/o56p2Mr.

    Thread Starter met45

    (@met45)

    Thank you, I guessed it was the Supersystic Table wrong.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for the JSON layout. Unfortunately, I can’t check behind the shortcode. I tried searching within Supersystic documentation but haven’t found anything yet. If possible, try editing the table to see if there is a way to set the width to be 100% and not a fixed value, I’m not sure if that’s possible, hopefully, there is an option of that nature.

    Thread Starter met45

    (@met45)

    Thank you Andrew,

    I contacted the plugin author how fix the problem.

Viewing 15 replies - 1 through 15 (of 16 total)
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