Title: “Incorrect captcha” for some users
Last modified: March 16, 2018

---

# “Incorrect captcha” for some users

 *  Resolved [proweb01](https://wordpress.org/support/users/proweb01/)
 * (@proweb01)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/incorrect-captcha-for-some-users/)
 * I am getting reports from several users that they are getting an “Incorrect captcha.”
   error message when logging in. This is not happening for every user, so I am 
   not sure what’s happening exactly. I can’t seem to reproduce it. Any ideas?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fincorrect-captcha-for-some-users%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/incorrect-captcha-for-some-users/#post-10089728)
 * Hi,
 * Thank you for contacting us!
 * It could be because of the pop-up form you are using on your site.
 * Please contact us via our Help Center – [https://support.bestwebsoft.com/](https://support.bestwebsoft.com/)
   in order to receive a faster reply.

Viewing 1 replies (of 1 total)

The topic ‘“Incorrect captcha” for some users’ is closed to new replies.

 * ![](https://ps.w.org/captcha-bws/assets/icon-256x256.gif?rev=2585822)
 * [Captcha by BestWebSoft - Advanced Spam Protection, Math & OCR-Friendly Captcha for Site Forms](https://wordpress.org/plugins/captcha-bws/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/captcha-bws/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/captcha-bws/)
 * [Active Topics](https://wordpress.org/support/plugin/captcha-bws/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/captcha-bws/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/captcha-bws/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/incorrect-captcha-for-some-users/#post-10089728)
 * Status: resolved