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Contact Form 7
[resolved] Inconsistency with multiple forms (5 posts)

  1. Exponential
    Member
    Posted 7 months ago #

    I have 3 different forms running on my site and since a server migration they have stopped working correctly. One of the forms works perfectly the other two say that the form has been sent successfully but it never arrives in my inbox. I can mimic the settings exactly but it does not work. Only one contact form ID successfully sends emails.

    I also noticed (I dont know if its linked) but I cannot duplicate a form. When I click the button it just adds _copy to the existing form (same ID) and no additional form is created.

    I have checked the usual problems i.e. spam that is not the issue.

    Any help would be appreciated!

    Cheers

    https://wordpress.org/plugins/contact-form-7/

  2. Exponential
    Member
    Posted 7 months ago #

    I don't know if this adds any further clues to the mystery but I also had "Sales Force Lead field mapping function" set up with my contact forms that have also stopped working since at all happened.

  3. Takayuki Miyoshi
    Member
    Plugin Author

    Posted 7 months ago #

    Try deactivating all other plugins and switching to the default theme.

  4. Exponential
    Member
    Posted 7 months ago #

    Hi Takayuki, I have tried this but still experiencing the same issues. I am using WP_Mail_SMTP and am able to send a test via the plugin successfully however not with CF7 (apart from the 1 form).

    I have tried changing the TO: field to my personal hotmail email and still receive nothing but to complicate things further I have tried it with my hosting providers gmail support account and they recieved it successfully.

    Any ideas?

  5. Exponential
    Member
    Posted 7 months ago #

    I think I have resolved this but I'm not sure why or how!

    Interestingly, the problem effected all email accounts in the To: field EXCEPT Gmail.

    All I did was isolate the problem to the From: field which was set to:

    Exponential Training [info@exponentialtraining.com]

    It may have been the fact that SMTP settings we set to the same as the From field but when I changed this just "info@exponentialtraining.com" or [your-name] <[your-email]> for example, it worked fine.

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