Incomplete shipping address displayed

  • Resolved shazserene

    (@shazserene)


    4 years, 7 months ago

    I have issues of incomplete shipping address displayed via admin site which has cost me multiple package returns. The customers/clients provide me a full address but one line of the address was missing via the admin site. May I know what caused this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    4 years, 6 months ago

    Hi there!

    Sorry to hear about the trouble you’ve been having with the shipping address not displaying completely.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Try placing a test order on the site and see if the complete shipping address is displayed as expected

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Have a wonderful day!

    Plugin Support RK a11n

    (@riaanknoetze)

    4 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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